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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 2 replies, has 1 voice.

Last updated by Andreas W. 1 day, 21 hours ago.

Assisted by: Andreas W..

Author Posts
February 13, 2025 at 7:59 pm #16704371

mykhailoL-2

Background of the issue:
I am trying to display posts content created with Elementor and translated with WPML on the front-end. The content doesn't appear in the Elementor editor either. The issue can be seen on this page: hidden link. I expected to see the content within Elementor text widgets, as shown in the translation management: hidden link.

Symptoms:
Instead of the expected content, I see an empty space: hidden link.

Questions:
Why doesn't the translated content show up in the front-end?
Why is the content missing in the Elementor editor?

February 14, 2025 at 7:00 pm #16707905

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

It seems that the minimum requirements are not met on the server:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.

Your current values ​​are:

PHP Memory Limit 512M

WP Memory Limit 40M

You need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

After adjusting the limit, please apply the translation again.

If this will still not solve the issue, please let us know.

Best regards
Andreas

February 15, 2025 at 12:18 am #16708232

mykhailoL-2

Hello Andreas, thank you for your reply.
I've tried your suggestion and added the line to increase wordpress memory limit into my wp-config.php file .

Unfortunately it didn't work . I can see memory limit increase in WPML -> Support - hidden link . But the posts content is still not visible .

February 15, 2025 at 6:26 pm #16709485

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Could you please go to Settings > Permalinks and change from "Plain" to "Post name".

Now, save the translation of your post again and visit the front end.

Take note, that now you will have a different URL structure using the post title as the slug.

If this does not solve the issue, I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you cannot see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

February 15, 2025 at 11:13 pm #16709841

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I can see now that you are reporting the issue for original content.

To know if you are handling original content, open the content inside the WordPress Editor and take a look inside the right sidebar. If you see translation method options (WPML Translation Editor / WordPress Editor) then this is original content. See screenshot.

The example:
hidden link

This is not a translation and the issue persists if I disable WPML. Opening Elementor on this original content does not have any text widgets.

This is not a WPML issue. The issue is visible in the original content.

original content.jpg
February 18, 2025 at 3:19 pm #16719809

mykhailoL-2

I cannot agree that this is not a WPML issue.

The posts content was visible before I installed WPML, in the admin(Elementor) and on the FrontEnd .

The content of newly created posts is visible too.

The issue only applies to posts which were translated with WPML, their content disappeared . But it is still shown in the translation management as mentioned in the first reply .

February 18, 2025 at 7:46 pm #16720735

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

If you currently can not recreate this issue, then it might be that there was a bug on your site that no longer exists.

I can see on our system that the content used to have original strings, but as long as this content is missing from the original content, a translation will not be possible.

There is no option to recreate such original content with WPML.

Do you have a backup of your site from before this issue occurs?