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[Resolved] The Spanish Category Widget is not displayed

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's Spanish Category Widget was not displayed even though it was translated and configured.
Solution:
We resolved the issue by performing the following steps:
1. Navigate to WPML-> Support-> Troubleshooting.
2. Execute the functions one by one. For a visual guide, see this screenshot: https://prnt.sc/hQAyoQylDG6w.
3. Clear the cache and check the translated blog page.
For more information on troubleshooting options, please visit our guide: https://wpml.org/documentation/support/wpml-troubleshooting-options/.

If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 6 replies, has 3 voices.

Last updated by Osama Mersal 1 year, 11 months ago.

Assisted by: Osama Mersal.

Author Posts
May 11, 2024 at 12:42 am #15616600

alaidA

Hi,

The Spanish Category Widget is not displayed even though it is translated and configured.

Can you please help me, what is happening?

Thanks.

taxonomy.jpg
widget.jpg
categories.jpg
May 11, 2024 at 12:45 pm #15616993

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please go to WPML > Taxonomy Translation and choose your Categories.

Now inside the bottom section, click the translation for Category Labels and Slugs.

The slugs seems not to have a valid translation.

It is appearing on your site as: categor&iacute

Seems you translated it to: "categoría"

Adjust the translation to: categoria

You can use hyphens, but do not use any special characters or uppercase letters, as this is part of the URL.

If this will not solve the issue, please let us know.

Best regards
Andreas
May 11, 2024 at 6:34 pm #15617182

alaidA

Hi Andreas,

I did what you mentioned, I synchronized the taxonomies, but it did not solve the issue, the categories still do not appear.
May 12, 2024 at 10:21 am #15617587

Osama Mersal

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
May 12, 2024 at 12:58 pm #15617787

Osama Mersal

Hi,

I can't log in to the site because of the server's security. Here is my IP; please allow it and let me know so I can check the issue. (156.214.94.120)

Best regards,
Osama
May 12, 2024 at 1:02 pm #15617790

alaidA

Sorry, lock disabled, you can log in
May 12, 2024 at 1:24 pm #15617794

Osama Mersal

Hi,

Thanks for the access details. I checked the issue, and the categories didn't appear because the post count in the translated categories was 0.

I was able to fix the issue by the following steps:

1- Go to WPML-> Support-> Troubleshooting
2- Run the functions one by one (Kindly check this hidden link)
3- Clear the cache and check the translated blog page (hidden link)

Kindly check this guide to know more about troubleshooting options. (https://wpml.org/documentation/support/wpml-troubleshooting-options/)

Best regards,
Osama
May 12, 2024 at 2:19 pm #15617851

alaidA

Hi

Thanks for your help.