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[Resolved] The tagDiv theme post settings using WPML translation editor not translating
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to translate the Newspaper theme's (by tagDiv) post settings using the WPML translation editor, but the translations of theme's custom fields attached to the post revert to the original language.
Solution: We have identified that the issue stems from an accompanying plugin by the theme, the tagDiv Cloud Library. To resolve this, deactivate the tagDiv Cloud Library plugin, update the translation, and then check again. This should retain the proper translated values in both the backend and frontend. If this does not resolve the issue, we recommend contacting the theme support for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
I am trying to translate the tagDiv theme post settings using the WPML translation editor on my site, hidden link. I want the translations to appear correctly on the post front page.
Symptoms:
When translating the tagDiv theme post settings using WPML, the translation does not take effect and reverts to the original language (Arabic). I have to switch the post page to English and manually translate the post settings for the translation to appear correctly. The image Alt text also does not show the translated text.
Questions:
Why does the WPML translation editor not apply translations to the tagDiv theme post settings?
How can I ensure that the translated text appears correctly on the post front page?
Why is the image Alt text not showing the translated text?
Can you please explain little more about the "theme post settings"? I mean are these kind of global settings coming from theme options or are per post settings which are available when creating/editing an individual post?
In either case, usually these are stored in custom fields and sometimes are also registered as strings. I'll recommend checking the following guides to see if these help in your case:
It is not a global theme option, but it comes as custom fields in a post to fill in with details individually for each post.
All settings regarding showing and translating those custom fields are done and they are showing when translating the post with WPML translator and I am translating them to English, but when reading the post it shows the original language only not the translated one, at the same time there is no issue with the translated field when translating them in the post editor page.
So my issue is: why the translated texts of those custom fields are not showing while translating them in WPML editor, but there is no issue with translating them in the post editor page itself.
In other words, everything translated in the WPML editor is showing as the translated language except those custom fields and image captions.
Please look at the screenshots attached, you can see the fields are translated to English in the WPML Editor, but when opening the post page in the English language after the translation it shows not translated.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
I was able to reproduce the issue in hidden link">my sandbox site. However, after further investigation I found that the issue is coming from an accompanying plugin by the theme (tagDiv Cloud Library). If I deactivate this plugin, update the translation and check again, those fields retain the proper translated values (in backend and frontend).
