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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate the word 'products' in the Product Categories Carousel on their homepage, even after translating all relevant strings in the string translation.

Solution:
We found that the string in question was using the *%s Products* string from the *the7mk2* string domain. We translated the *%s Products* string to Chinese, which resolved the issue.

If you're experiencing a similar issue, we recommend trying to locate the exact string within your theme or plugin's string domain and translating it accordingly. If the solution provided here is not relevant to your case, perhaps because it's outdated or simply not applicable, we highly encourage you to open a new support ticket. Additionally, it's always a good idea to check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.

If you need further assistance, please don't hesitate to contact us by opening a new ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 2 voices.

Last updated by Bigul 1 year, 4 months ago.

Assisted by: Bigul.

Author Posts
February 28, 2024 at 4:28 pm #15355019

brianH-29

hidden link

Also the word products cannot be translate... I already update all products in string translate.

February 28, 2024 at 4:40 pm #15355071

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Not able to find the exact string for this from the site backend. So please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. It will also help us to troubleshoot the bug without affecting your live site.

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Thanks!

Bigul

February 29, 2024 at 8:52 am #15356661

brianH-29

no problem, please go ahead

February 29, 2024 at 1:41 pm #15358492

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the permission. I made a copy of the site, will debug it further locally and get back to you as soon as possible. Please wait.

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Thanks!

Bigul

February 29, 2024 at 3:54 pm #15359202

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

They are using the *%s Products* string of *the7mk2* string domain for showing the Number of Products in the Product Categories Carousel of the Homepage. It works as expected after translating the *%s Products* string to Chinese.

Please check the attached images for more details and let us know your feedback.

--
Thanks!

Bigul

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2024-02-29_21h13_22.png
March 1, 2024 at 3:02 am #15360894

brianH-29

Thanks!