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This thread is resolved. Here is a description of the problem and solution.

Problem:
You have been charged for renewing a WPML license that you are not using and did not authorize for automatic renewal.
Solution:
We recommend you contact our team directly for assistance. Please contact us at https://wpml.org/home/contact-us/contact-form/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 week, 1 day ago.

Assisted by: Andrey.

Author Posts
February 10, 2026 at 7:09 pm #17810958
February 10, 2026 at 9:36 pm #17811165

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Hello,

Please contact our team at hello@wpml.org, and they will assist you on this.