translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate a dropdown widget on their website, despite having translated all the strings in the widget and the page.
Solution:
We recommended the client to follow the steps described in the WPML guide for finding and translating strings that don't appear on the String Translation page, which can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Additionally, we advised checking the plugin's official documentation for further guidance on translating the widget, available here: https://moreconvert.com/docs/integrations/wishlist-translate-plugin/
If the issue persists after following these steps, we suggested opening a new support ticket for further assistance.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Carlos Rojas 6 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
June 11, 2024 at 6:53 am #15724615
denM	Background of the issue: I am trying to translate a dropdown widget on my site hidden link. The strings are all translated in the widget, and the page has been translated. Symptoms: The dropdown widget is not translated. Questions: Why can't the widget be translated?
June 11, 2024 at 7:11 am #15724740
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, This is the ticket where we will continue working. Regards, Carlos
June 11, 2024 at 7:48 am #15725018
denM	I did everything as written But it is not translated
June 11, 2024 at 7:59 am #15725114
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
June 11, 2024 at 10:21 am #15725814
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thanks for sharing the credentials requested To solve this issue I had to manually update the header template for EN and RO. Can you confirm that the issue is solved?
June 11, 2024 at 10:47 am #15726112
denM	Yes, thank you.
June 11, 2024 at 11:44 am #15726296
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help. Have an excellent day!