[Closed] Translations isues

Hi,



Thank you for contacting WPML Support, I will be happy to help you.


Please could you check if you can find and translate the strings by following these steps:

- go to WPML -> String Translation
- scroll at the bottom of the page, click the blue link Translate texts in admin screens »
- after you click, in the page that opens (Admin Texts Translation), search for the string/s you want to translate
- select the checkboxes next to them and click “Add to String Translation”
- go back to WPML -> String Translation

You should see there the strings to translate.

You can find more detailed information in this link:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings

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Could you help me out with a link or a guide about the translation of the "load more" according to theme.

Let me know how it goes.

Regards,
Marsel

Hi,

In order to investigate this issue and understand it better, I would need a temporary access to your website.

Please make a full backup of your site (files and database) and confirm it in your next reply.

I would need to access both site's WP-admin.
Your next reply is set to private for you to provide the username and password details.

You can safely add your information into these fields.

Thanks,
Marsel

Hi,

Thank you for providing the access, I was able to check your website and the strings seems to be translated correctly (WPML -> String translation -> strings from domain: "admin_texts_widget_razzi-products-filter"

1) Would it be possible to check if the issue happens in a minimal setup, that meaning:

- set a default WP theme
- keep active only WPML Plugins and must have plugins
- disable all other plugins

After, check if the issue is still happening.

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

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2) I would suggest you also reach out to the theme/plugin's (theme "Razzi" and the plugin "Razzi Addons") author's or support and discuss with them regarding this matter. As they are currently not in WPML's compatible theme/plugin list, you can also request them to join the Go Global Program of WPML where they can work with our compatibility team to make their product multilingual.

More information regarding Go Global Program can be found here- https://wpml.org/documentation/support/go-global-program/

Let me know how the test in minimal goes.

Regards,
Marsel