Translations stuck at "in progress"

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating products on their WordPress site using WPML. The translations are stuck at 'in progress', and products are not being translated as expected.
Solution:
We have confirmed that all systems, including the Advanced Translation Editor (ATE), are now functioning correctly. There may be a short delay as the system processes a backlog of jobs. We recommend trying the translation process again and checking if the issue persists.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket for further assistance at our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: ATE, Bug

This topic contains 2 replies, has 1 voice.

Last updated by cristianS-23 3 days, 21 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
April 3, 2025 at 3:33 pm #16893568
cristianS-23	Background of the issue: I am trying to translate products on my WordPress site using WPML. The issue can be seen at the following link: hidden link. Symptoms: Translations are stuck at 'in progress', and products are not being translated as expected. Questions: Why are my product translations stuck at 'in progress'? How can I resolve the issue of products not being translated?
April 3, 2025 at 3:33 pm #16893573
cristianS-23	To give context: I already did this:https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/#:~:text=To%20resolve%20a%20%E2%80%9Cstuck%E2%80%9D%20translation,and%20cancel%20the%20translation%20job
April 3, 2025 at 6:03 pm #16894546
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, Thanks so much for your patience while we looked into the issue with the Advanced Translation Editor (ATE). Our developers have confirmed that all systems are now functioning correctly again. 🎉 That said, there may still be a short delay as the system works through a backlog of accumulated jobs. We’d really appreciate it if you could try again now and let us know if everything works as expected on your end. Thanks again for bearing with us! Best regards, Lucas
April 4, 2025 at 3:02 pm #16898187
cristianS-23	Well WPML was down