Trying to purchase a product on the French site shows a empty cart message

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Tagged: WCML

This topic contains 9 replies, has 0 voices.

Last updated by patrickV-3 2 days ago.

Assisted by: Carlos Rojas.

Author	Posts
October 2, 2025 at 10:49 pm #17453139
patrickV-3	Background of the issue: I am trying to purchase a product on the French site while logged out. The product is publicly available. Here is the link to the page where the issue can be seen: hidden link Symptoms: When I try to add the product to my cart on the French site while logged out, I receive a 'your cart is empty' message when trying to view the cart after adding the product. This issue does not occur on the English site. Questions:
October 3, 2025 at 12:11 pm #17454324
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us Please follow these steps to isolate the cause of the issue: - Create a full site backup or create a staging site with a copy of the live site (you can use the WP Staging plugin for free) - Update any outdated plugins or themes - Flush any cache memory that might exist - Deactivate all plugins, including the WPML ones - Activate a default WordPress theme, like Twenty Twenty - Activate the WPML plugins, WooCommerce, and WooCommerce Multilingual - If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit Can you tell me the results of the steps described above? Regards, Carlos
October 3, 2025 at 2:42 pm #17454725
patrickV-3	On a staging site I've changed to a default theme and tested with just WPML and WooCommerce related plugins active and am still seeing the issue with the cart.
October 6, 2025 at 9:02 am #17458883
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Good morning! Thank you very much for your message. Please share the access credentials to the staging site so we can reproduce the issue, double-check the configuration, and run some tests.
October 7, 2025 at 10:32 am #17463207
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the staging credentials I ran some WPML and WCML troubleshooting links as described in this guide: https://wpml.org/documentation/support/wpml-troubleshooting-options/ and now I can see the products in the Cart on the French version of the staging site Can you confirm that the issue on the staging site is solved?
October 7, 2025 at 6:41 pm #17465152
patrickV-3	When I'm on the English checkout page I can see the products in the cart but when I try to navigate to the French checkout page I see the attached message.
October 8, 2025 at 1:57 pm #17467562
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your message. I would like to ask your authorization to create a copy of the staging site in order to escalate this ticket to our 2nd tier of support for further testing.
October 8, 2025 at 6:36 pm #17468702
patrickV-3	Yes, you can create a copy of the staging site.
October 9, 2025 at 9:08 am #17469953
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your authorization. I have escalated this ticket to our 2nd tier of support, where our specialists will take a deeper look at this issue and will try to isolate its cause. I will get back to you as soon as I get more information.
October 9, 2025 at 12:21 pm #17471245
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Our 2nd-tier specialists suspect that the cause of the problems might be a configuration in Cloudflare. Please deactivate Cloudflare and double-check if the issue has disappeared. Looking forward to your message
October 10, 2025 at 7:16 pm #17475569
patrickV-3	Figured out what the issue was. Turns out the whole time it was WP Engine's EverCache® for WooCommerce feature. I disabled it and now the cart is working while logged out in French.