using credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is confused about the number of credits available versus credits assigned for automatic translations on their WPML account. They see 80,000 credits available but only 622 assigned to their site, and they are unsure how to manage these credits.
Solution:
We explained that the client has 80,000 credits available in their WPML.org account. Initially, the site had 12,000 credits assigned, of which 11,378 have been used, leaving 622 credits remaining. The client can transfer credits between their WPML.org account and their site using the 'add/remove credits' button. In total, including bonus credits and monthly credits, the client has received 92,000 credits from WPML.
For detailed steps on how to assign credits, we recommend visiting our documentation: How to Assign Automatic Translation Credits to Your Sites.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

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Tagged: ATE, Documentation request

This topic contains 1 reply, has 0 voices.

Last updated by brendaL-2 1 week, 1 day ago.

Assisted by: Bobby.

Author	Posts
September 15, 2025 at 4:38 pm #17403484
brendaL-2	<b>Background of the issue: </b> I am using credits for automatic translations on my site hidden link. In my account, it shows that I have 80000 credits available, but it also says credits assigned: 622. <b>Symptoms: </b> Confusion about the number of credits available versus credits assigned. <b>Questions: </b> Do I have 80000 credits available or 622? Why does it say I have 80000 credits available and then credits assigned: 622? Where can I see how many credits I have consumed already? And also, in your web it says: "Multilingual CMS and Multilingual Agency accounts include 90,000 and 180,000 credits respectively. This is enough to translate a typical website." We have a multilingual CMS and I haven't seen the 90000 credits.
September 15, 2025 at 8:41 pm #17403884
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, There are 80,000 credits available under your wpml.org account. The site has 622 credits assigned to it that is left. You can move the 80,000 credits from the wpml.org account to the specific site by clicking on the add/remove credits button. The site had 12,000 credits assigned originally. So far 11,378, has been used leaving you with 622 left assigned to the site. ----> 10,000 from the bonus credits and the 2,000 credits we give each site every beginning of the month. Total credits received from WPML are 92,000. Related Documentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Let me know if you have any questions, please.
September 16, 2025 at 3:29 pm #17406854
brendaL-2	thank you very much. It would be nice to have a tutorial about how to add the credits and all these numbers, as there is no place that explain that.