[Assigned] Why does my support request #17240442 get closed automatically? I can't respond to the questions if...

Hi,

Welcome to WPML support. There was no replies in the chat so I turned it to this ticket so we can follow up with the problem.

This might be an issue with the Uncode version of the WP Bakery and WPML but I need to check.

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Hi,

Thank you, I think the reason why it does not go forward is the import problem and low PHP var limit that I can not change.

I asked on my previous reply to avoid importing any content and simply add a sample page to replicate the issue.

Would you please check this video I recorded?

hidden link

Video summary:

Thanks for the test site access. I tested Visual Composer on both the sandbox and your main site.

On both, I created a new page using tabs and text blocks, translated them via the Advanced Translation Editor, and everything displayed correctly — including on the frontend.

This confirms the issue is not site-wide or due to WPML compatibility, but seems isolated to your homepage.

Next steps I recommend:

Try recreating the "Our Services" section on a new test page and see if translation works there.

Alternatively, install the Yoast Duplicate Post plugin, clone the homepage, and test translations. If the issue persists, remove sections one by one to isolate the problem.

Ensure the Visual Composer structure used in the test matches the original homepage setup.

This should help narrow down whether the issue is with specific content or layout elements.

Thanks.

Hi,

Thank you. Would you please add the code below to WPML > Settings > Custom XML Configuration:

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>vc_tab</tag>
      <attributes>
        <attribute>title</attribute>
        <attribute>excerpt</attribute>
      </attributes>
    </shortcode>
    <shortcode>
      <tag>vc_column</tag>
      <attributes>
        <attribute>closed_txt</attribute>
        <attribute>open_txt</attribute>
      </attributes>
    </shortcode>
    <shortcode>
      <tag>vc_custom_heading</tag>
      <attributes>
        <attribute>text</attribute>
      </attributes>
    </shortcode>    
  </shortcodes>  
</wpml-config>

Do a small change on the website and you will see the aforementioned text available in the Advanced Translation editor.

Thanks.