WooCommerce bookable product translation issue

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 12 replies, has 0 voices.

Last updated by Osama Mersal 1 month, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
December 16, 2025 at 6:24 pm #17668921
rafaelF-23	After recent updates, my products (bookable) stopped making the translations correctly. Now, fields like availability and bookable persons, are not sent over to the translation. One one hand, i use a template, that before the update, added the translation automatically after saving as draft, and now it doesn't. On the other hand, even if i add the translation manually, it still doesn't add the bookable persons. -- On another note, i also noticed that when i try to use the wpml editor i always get an error that i cannot understand or fix : "Missing markers. Your segment is missing required markers". I get it with simple text strings, no markers... -- Attached are screenshots of the issue and of my current settings
December 17, 2025 at 11:44 am #17670770
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please back up your database and website ❌ ✙ I need your permission to deactivate and reactivate plugins and themes, and to change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
December 18, 2025 at 9:08 am #17673688
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, 1) I'm afraid I can't add or change the email address because the emails are sent correctly by our system to your account email. 2) Could you please share a screen-recorded video while reproducing the issue to help me understand it better? 3) I don't recommend working on a live site, so I need your permission to install the Duplicator Pro plugin so I can take a local copy and debug the issue without affecting your site. Best regards, Osama
December 18, 2025 at 10:57 am #17674130
rafaelF-23	Hi, it seems the issues as been fixed, the products are translating correctly again. Could you than take a look at the other case, at why some of our booking don't generate or link the translations? Yes you can install the plug in. Thanks
December 18, 2025 at 11:17 am #17674348
rafaelF-23	About the wpml editor, i still have that error: hidden link
December 18, 2025 at 12:47 pm #17674754
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Could you please check the provided access because I can't see WPML-> Translation Management, Languages, and String Translation pages? Also, please share an example of the problematic products to check them. Best regards, Osama
December 18, 2025 at 2:39 pm #17675099
rafaelF-23	Hi, You have admin access and should be able to see all those options. If you can't, maybe i can share a temporary login link if you allow e to send it privately. In this case i'm no longer talking about products, but bookings. Case 1: bookings that don't generate a translation Case 2: bookings that generated a translation but are not linked
December 18, 2025 at 2:52 pm #17675196
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, 1) Please check the attached screenshots to see my view of WPML, and when I try to enter the URL manually. 2) Please take a backup of your site and try the following steps: 1- Go to WPML-> Support-> Troubleshooting 2- Run the functions one by one (Kindly check this hidden link">screenshot) 3- Clear the site's cache and check the bookings ❌ Please back up your database before the above steps ❌ 3) My following answer might be delayed due to the weekend. Best regards, Osama
December 22, 2025 at 10:54 am #17681785
rafaelF-23	Hi, i have done the troubleshooting and the issues remain.
December 22, 2025 at 12:55 pm #17682166
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for your update. Could you please check the provided account? Kindly check the screenshot added to my previous reply. Best regards, Osama
December 29, 2025 at 11:34 am #17694655
rafaelF-23	Hi, Yes i have followed all your instructions, screenshot included, the problem remains. I also have checked the access i gave you and i have no idea why you don't see all the options, please allow me to send you a different access privately. Thanks,
December 29, 2025 at 1:34 pm #17694890
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I've enabled the private reply for you to share the access details. Best regards, Osama
December 30, 2025 at 10:34 am #17696467
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I checked your settings against the default WooCommerce Bookings settings, and they appear correct. Please log in to this hidden link">sandbox site and install the WooCommerce Bookings plugin. After that, please try to replicate the issue. If the issue is reproducible, please let me know so I can consult our 2nd-tier support team. If the issue can't be replicated, I'll take a local copy of your site and try to isolate it. Best regards, Osama

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