WooCommerce Product Category Slug not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to change the product category slug for another language from /product-category/ to /teste555/, but encountering a 404 error when accessing the category.
Solution:
We recommend following these steps:
1. Navigate to WPML → Taxonomy Translation → Product Categories.
2. Ensure all fields are properly filled in for Translations of taxonomy Category labels and slug, including the Plural translation field.
3. Complete any missing translations.
After completing these steps, please verify if the issue persists. Our development team is currently reviewing this case, and you can check for updates on this issue at https://wpml.org/errata/product-category-links-do-not-use-translated-slugs/.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, Known issue, WCML

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 1 week, 5 days ago.

Assisted by: Andrey.

Author	Posts
August 1, 2025 at 11:15 pm #17289545
ruiG-5	Background of the issue: I am trying to change the product category slug for another language from /product-category/ to /teste555/. The issue can be seen on this page: hidden link. Symptoms: Category: Câmaras (after add to cart button) is showing a 404 error with this URL: hidden link. However, if I change the URL to: hidden link, it works. Teste555 is the translated slug on WooCommerce Multilingual & Multicurrency - Store URLs. Questions: Why is the translated slug not working as expected? How can I fix the 404 error for the product category slug?
August 3, 2025 at 8:49 pm #17291347
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Could you please try the following steps? 1. Navigate to WPML → Taxonomy Translation → Product Categories. 2. Check if all fields are properly filled in for "Translations of taxonomy Category labels and slug", including the Plural translation field. 3. If any fields are empty, please complete the missing translations. Our development team is aware of this case and is currently reviewing it. https://wpml.org/errata/product-category-links-do-not-use-translated-slugs/ Once done, please verify if the issue persists. Let me know how it goes.