Background of the issue:
I am using WooCommerce Multilingual & Multicurrency with two currencies, EURO and DOLLAR, which change based on the customer's location using MaxMind Geolocation. I tested the website in the US to see how it displays prices.
Symptoms:
The main shop-page in German shows prices in dollars, which is correct. However, the main shop-page in English shows prices in euros instead of dollars, and the single product page shows prices only in euros.
Questions:
Why does the main shop-page in English show euro prices instead of dollar prices in the US?
Why do single product pages show prices only in euros when viewed from the US?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Thanks for the info. Do you mean the website cache (via WP Fastest Cache) or the browser cache?
If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
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I connected with a VPN from the USA and watched your site. I no longer see this problem. After approving the cookies, I could see all the prices in USD. Please see the attached screenshot, production-site.jpg. Have you solved this problem already?
Even when I'm connected to a VPN and set my connection for the USA on your staging site, I'm unable to see prices in USD. I only see them in EURO. Please see the attached screenshot staging-site.jpg. And I'm unable to view your staging in incognito mode. Please see the attached screenshot incognito.jpg. It appears to be blocked unless the user is logged in.
If the problem persists, we suspect that a collision with the theme or another plugin may be causing this issue. If possible, set up your site in a minimal environment, switching to a default WordPress theme like TwentyTwenty-Four and activating only WPML.
First, check if the problem persists when only the theme is switched to TwentyTwenty-Four (for example). If the issue persists, deactivate all plugins except WPML and its add-ons, as well as WooCommerce, without any extensions. Then, please check if the problem persists. If the issue persists, start by activating the plugins individually and check when the issue returns. Then, report to me which plugin was the culprit.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***
When connected with VPN through the USA on the English shop page, I see the prices in Euros. Please see a video I recorded here.
hidden link
Please proceed with the minimum environment process we suggested.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.
Hi,
I tested it using the staging website. Here my results:
When I change the theme from Flatsome Child to Twenty Twenty-Five Theme, I see that the shop's main page shows immediately the prices in dollars and the individual product page does the same.
Returning to the original settings, Flatsome Child, the shop and the product page show euro prices but with some peculiarities:
On the shop's main page, when I click on the “add to cart” button, the price remains in euros, but once I am on the checkout page, the price is in dollars.
On the product page, when I click on the 'add to cart" button, the price switches from euros to dollars. The delivery information on the individual product page is interesting: it immediately shows the specific days for the United States (so it detects that we are in the US, but not in terms of dollars/euros).
I have another problem regarding prices in euros/dollars.
I see that in our shop here in Germany—so without using vpn—the prices switch from euros to dollars. Could there be a script that affects the plugin's performance?
You mentioned that the problem occurs with the Flatsome Child theme.
Does it also occur with the Flatsome parent theme in its latest version?
Can you please try that and tell me what you find?
It might also be related to your last comment.
I tried testing with the Flatsome Parent Theme and noticed this behavior:
At first glance:
-With the VPN set to the USA, I see prices in dollars.
-With the VPN off, I see prices in euros.
Everything seems to be working perfectly.
However, after switching the VPN on and off several times, mocking an order, returning to the shop page, and clicking on some products:
-With the VPN set to the USA: I see prices in dollars.
-After turning off the VPN and browsing the same page I visited while the VPN was on (the products are listed across 3 pages), I still see prices in dollars.
-When I click on a random product, the price appears in euros on the product detail page.
-If I click on a product I had previously opened while the VPN was on, I initially see the price in dollars, which then changes to euros.
After clearing the cache, the issue no longer occurs.
It sounds to me like you "played" too much with turning the VPN service on and off. Also, the browser's cache might be a factor here. I just checked with VPN connected to the USA, and I can see the prices in USD. Please see the attached screenshots. I tried that in another Browser where I'm not logged in to the admin. Clearing the cache, as you did, is the correct step to take.
Please let me know if you have any further questions.
Indeed, cache can play a role in such cases. So please go ahead and use those settings that work for you.
Please let me know if you have any further questions.
Please note that my weekend hours are Friday to Saturday. If you need further assistance, I'll be available to continue checking this issue and helping you next week.
