Yesterday ticket with Andrew

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was facing an issue where only the first footer column was displayed on their website, despite the theme supporting six footer columns. The client had added all HTML and CSS to the first column, which was not following WordPress best practices.
Solution:
1. We advised the client to save CSS in the Customizer > Additional CSS, in the style.css file, or in a Child Theme instead of embedding it directly in the widget area.
2. We recommended using all available footer widget columns and avoiding manipulating the layout with additional CSS.
3. We suggested placing the FontAwesome link inside the section of the HTML document using a plugin, which can be found here: https://wordpress.org/plugins/insert-headers-and-footers/
4. Upon further investigation, disabling the "Droplet Framework" plugin resolved the issue, indicating a conflict between the theme and the plugin.
5. We recommended reinstalling the theme after taking a backup to ensure no theme code alterations were causing the issue.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Not WPML issue

This topic contains 5 replies, has 0 voices.

Last updated by Andreas W. 2 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
April 12, 2025 at 7:21 pm #16925624
lauraK-16	Background of the issue: I communicated with Andrew yesterday about my problem, and he told me he would open a ticket, but he didn't do it. The issue can be seen at hidden link. Symptoms: I expected an open ticket and a solution for my problem, but I got no ticket, no email, and no response. Questions: Why didn't Andrew open a ticket for my problem? How can I get a response or solution for my issue?
April 12, 2025 at 9:14 pm #16925752
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hi, Thank you for reaching out! I am not sure what went wrong, but when I connected today the ticket was marked as resolved. It seems something went wrong when sending the chat to the forum to open a ticket. I am about to install now a local copy of your site and to investigate the issue. I will update you as soon as possible with my findings. Best regards Andreas
April 12, 2025 at 9:39 pm #16925789
lauraK-16	Do you need the code of jetpack?
April 12, 2025 at 9:56 pm #16925795
lauraK-16	No problem, maybe its my fault because I checked it as resolved accidentally, but since I talked with you yesterday about my problem I mention your name. Can you please help me now? Its about the footer, because anytime I activate the String plug in it destroys the layout of my footer and I dont know why.
April 12, 2025 at 10:08 pm #16925804
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Your approach is not really following the WordPress standards or best practices, as I can see here issues even when testing only using the theme: The theme comes with six footer columns, but you are only using the first column to add all the HTML including CSS to span the layout across the whole footer. 1) Save the CSS always inside the Customizer > Additional CSS or inside the style.css file or a Child Theme. 2) Instead of adding all the HTML to the first widget column of the footer, then use all the available footer widget columns and avoid manipulating the layout additionally with CSS. 3) The link for FontAwesome should be placed inside the <head> section of the HTML document. You can use a plugin to make this possible: https://wordpress.org/plugins/insert-headers-and-footers/ While trying to make those arrangements, it actually seems as if the theme is not working as expected. Only the first footer column is displayed on the front end. In my opinion, this is something that the theme author should solve. If the theme comes with six footer columns, then those columns should work as expected and there should be no need for additional CSS to adjust the layout. Anyhow, as I could not confirm the same issue using your approach on my test site, it might even be that you your site someone altered some of the theme codes. Maybe reinstalling the theme could solve this issue. I suggest you take a backup of the site and database and try reinstalling the theme. If this will not solve the issue, please contact theme support, as the footer widget sections appear not to function as expected.
April 12, 2025 at 10:27 pm #16925810
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Taking a closer look into this, following my above guidelines and disabling the plugin "Droplet Framework" actually solves the issue. This seems to be more of an issue between the Theme and Droplet Framework. Once the plugin is enabled the footer columns stop working and you can only use the first footer column of the theme. This is unexpected behavior in this case.