Problem: The client is trying to translate their website from English to German and Portuguese using WPML, but not all content is being translated despite the automatic translation configuration. Specific issues include untranslated sliders and city names in taxonomies. Solution: 1) For content that is not automatically translated, such as certain strings or widgets from themes not registered for translation, we recommend manually searching for these strings in the WPML String Translation module and sending them for translation. 2) For the untranslated slider, it was identified as a widget from the theme that was not registered for translation. We added a custom XML configuration to WPML settings to handle this:
3) For city names not translated in taxonomies, navigate to WPML > Taxonomy Translation and manually translate these entries.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to request a refund for the WPML plugin but cannot find the button to do so on the refund page. Additionally, you are experiencing issues with manual translation despite having paid for the service. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Visit the refund page directly at https://wpml.org/purchase/refunds/. 2. If you do not see the refund request button, it might be due to a browser extension. Try accessing the page using a different browser or device. 3. Alternatively, you can contact our administrative team directly by filling out the form at https://wpml.org/home/contact-us/contact-form/. They will assist you promptly. Additionally, with your current subscription, you have access to 90,000 automatic translation credits. You can learn how to assign and use these credits on your site by visiting:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: In the WPML translated versions of your site, the footer icon appears extremely large compared to the English version. Solution: We have investigated this issue and could not replicate it in the German version of the site. We recommend that you clear both your browser's cache and your site’s cache to resolve this issue. If the problem persists, it might be due to a configuration that is not covered in our initial check.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
Problem: The client wants to move the language switcher from the footer to the header in their WordPress site. Solution: If you're experiencing this issue, we recommend navigating to WPML → Languages → Menu language switcher. Here, you should remove the language switcher from the footer menu and add it to the header. For detailed guidance, check out our documentation on how to add a language switcher to your WordPress site: How to Add a Language Switcher to Your WordPress Site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where there is no text in the dropdown menu of the language switcher, although they want text to appear only in the dropdown menu and not in the main menu. Solution: If you're facing a similar issue with your language switcher, we recommend checking the setting for displaying the language name. Specifically, you should select the checkbox labeled 'Language name in current language' to ensure that the language names appear in the dropdown menu. This setting can be adjusted in the WPML language switcher customization options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: After translating the website into two languages, the entire design, including the header and footer, breaks when switching languages. Solution: If you're experiencing issues with your site's design breaking after translation, we recommend checking if the header and footer created in Houzez → Theme Builder are set to be translatable. You can do this by navigating to WPML → Settings → Post Types Translation and setting the Theme Builder to be translatable. After setting this, ensure that you translate the header and footer into the secondary languages.
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: After installing the WPML plugin, the client does not see a menu on their site. Solution: If you're experiencing this issue, we recommend you try manually updating the WPML plugins by following these steps: 1. Download fresh copies of the WPML plugins from wpml.org. 2. Log in to your WPML.org account and go to the Downloads page. Download the plugins. 3. On your website, navigate to Plugins → All Plugins and delete WPML and all its components. 4. After that, go to Plugins and upload the plugins. 5. Activate them.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: Many texts have not been translated into German and Portuguese. Solution: If you're experiencing untranslated texts, we recommend you try the following steps: 1. Navigate to WPML → String Translation. 2. Enable the
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: You purchased 90000 credits, but they are not displayed in your backend; it still shows 11640 credits. Solution: If you're experiencing this issue, we recommend that you assign the purchased credits to your site. You can do this either when you register your site or by logging into your WPML.org account. For detailed instructions on how to assign credits, please visit our documentation: How to Assign Automatic Translation Credits to Your Sites.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
