Problem: The client was unable to use their translation credits in WPML despite having a sufficient balance. They encountered an issue where WPML indicated that more credits were needed, although the account showed plenty of credits available. Solution: We identified that the issue was likely due to multiple automatic translation accounts being created after reinstalling or resetting WPML or WordPress. This caused the translation credits to become stuck in one of these accounts. We resolved the problem by transferring the stuck credits (a total of 60094 credits) to the client's current automatic translation account. The client can now view and use these credits by navigating to WPML > Translation Management > Tools page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with importing product attributes in multiple languages using WP All Import. While test imports work fine, during real imports with many attributes, only some attributes are correctly transferred to the translated product. The client has tried synchronizing attributes, deleting products, and re-importing, but the issue persists. Solution: We identified that the problem arises because the attribute names in the original and translated imports are the same. According to our WP All Import guide, attribute names must differ between the original and translated versions during the import process. We recommend renaming the translated attribute names before import and, if necessary, renaming them back after the import is complete. For detailed steps and more information, please refer to our guide on importing multilingual terms with WP All Import and WPML: Importing Multiple Languages with WP All Import and WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML Support Forum.
Problem: The client is experiencing slow loading and saving times for pages and posts after installing WPML, along with technical errors reported by WordPress.
Solution: We recommend trying the minimum environment procedure to identify if the issue is due to a conflict with the theme or another plugin. Here are the steps: 1. Switch to a default WordPress theme, such as TwentyTwenty-Four. 2. Deactivate all plugins except for WPML and its add-ons. 3. Check if the problem persists. If it does not, reactivate the plugins one by one to identify the problematic plugin.
It's crucial to make a full site backup before proceeding with these steps. If your site is live, consider performing these tests in a staging environment.
If the issue persists even when WPML is deactivated, it suggests that the problem might not be with WPML. In this case, enable WordPress's debug log to gather more information about the errors. You can enable debugging by modifying your wp-config.php file:
After enabling debugging, reproduce the actions causing the slowness and check the debug.log file in the /wp-content/ directory for errors.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client created an Elementor block template in the Outgrid theme and translated it using ATE, but the translations are not appearing on the front end of the site. Solution: We recommend ensuring that the Thai template is published and not in draft status. After confirming this, edit the translated page using Elementor and verify that the translated template is correctly selected in the template widget.
If this solution does not resolve the issue or seems outdated, please check the related known issues and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket for further assistance. You can do so at the WPML support forum.
Problem: The client reported that the language switcher was missing on a specific page of their website, despite it being visible on other pages. Additionally, the menu synchronization indicated a missing translation, although all string translations were confirmed to be present. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML >> Support >> Troubleshooting page and execute the following actions: - Clear the cache in WPML - Synchronize posts taxonomies - Remove ghost entries from the translation tables - Assign translation status to duplicated content - Fix post type assignment for translations - Set language information 2. Go to Appearance >> Menus, rename the menu from 'Hauptmenü' to 'Hauptmenü DE', and save. This change should make the menu available in WPML >> WP Menu Sync page for further actions. 3. Synchronize the menu again to ensure it displays correctly on the frontend.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using WPML to translate your website and are facing an issue where links on translated web pages redirect back to the original language page instead of the corresponding translated page. Solution: First, ensure that your server's WP Memory Limit meets the minimum requirements for WPML. We recommend setting the WP Memory Limit to at least 128MB, preferably 256MB. You can increase the memory limit by adding the following lines to your wp-config.php file:
For more detailed information on server requirements, please visit WPML Minimum Requirements. Additionally, check how to increase your site's memory limit at Increasing Site Memory Limit. If adjusting the WP Memory Limit does not resolve the issue, or if the solution provided here becomes outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue where text was displayed twice in the Blog section of their website instead of having a herobanner and text. This duplication occurred even after changing themes and disabling WPML, suggesting that the problem might not be related to WPML. Solution: We investigated the issue by replicating the site in a local testing environment. After thorough examination, it was discovered that the duplicated text was manually added in the backend. Specifically, the text was found in the navigation menu editor at
. To resolve the issue, the client needs to access this URL, click the three vertical dots icon next to the problematic text, and select "remove" to delete the duplicated content.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are encountering issues with translated pages on your WordPress site showing messages like 'Translating - waiting for editing' and 'Waiting for translators...'. This problem occurs because the translation process was initiated but not completed. Solution: First, ensure you are set as a translator by following the instructions here: Setting Yourself as a Translator. Next, navigate to WPML → Translations in your WordPress dashboard and attempt to manually complete the translations for the affected pages. If these steps do not resolve the issue, we recommend providing temporary access (wp-admin and FTP) to a test site where the problem has been replicated. This will allow us to further diagnose and resolve the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You want to set the original language of posts to English and translate the content to Spanish using the Advanced Translation Editor, but you need to manually click automatic translation for each text field. Solution: You can go to WPML → Translation Management and send the entire post for automatic translation. For more information, visit automatically translating multiple translation jobs in bulk. If your newly changed English post has a linked Spanish translation but has not yet been translated, you can delete the Spanish post and send the original page (English) for translation as described above. Visit how to delete the translation of a page for more details.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: If you're unable to translate the slugs of pages that were already translated before activating the slug translation option in WPML, this summary is for you. Solution: We recommend updating the translation of the page to include the slug in the WPML translation editor. Here's how you can do it: 1. Slightly modify the original page and save it. 2. Navigate to the WPML translation editor. 3. Look for the slug field and update it accordingly. Please ensure to backup your database before proceeding with these steps.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where after editing the formatting of a translated post, the translation disappears and cannot be added back. The translation saves in the advanced editor, but does not appear in the dashboard. Solution: We recommend the following steps: 1. Go to the top right corner of the translation editor. 2. Click the gear icon. 3. Enable the option "Use the previous version of the Advanced Translation Editor." 4. Refresh the page. Next, follow these steps: 1. Navigate to your Dashboard > Pages. 2. Open the edit screen of the original page. Look for a pencil/circle/gear icon in the sidebar options under the "Languages" section. 3. Make a small change, such as adding an extra blank space at the end of a sentence or paragraph. 4. Save it. You should now see a circular arrow beside the second language's links, indicating that an update is required. 5. Edit the translation again and ensure it is saved up to 100% translated. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to configure language-specific sitemaps using All-in-One SEO for your site, but the current sitemap includes links to pages for both English and French languages, and you want to create separate sitemaps for each language. Solution: Currently, it is not possible to separate the generated sitemap file as this is how the All-in-One SEO plugin operates. We recommend using WPML's hreflang tags to inform search engines about the default language of the page’s content and the translations available in different languages.
If this solution does not apply to your case because it might be outdated or not suitable for your specific situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: When using the Broadcast plugin to copy menus from one site to another, the copied menu is not visible on the child site, likely because the menu and its items do not have an assigned language. Solution: Currently, there is no available hook in WPML to programmatically set the language for menus and menu items copied using the Broadcast plugin. We recommend contacting the developers of the Broadcast plugin to discuss making their plugin compatible with WPML. They can also join our Go Global program where we assist developers in making their plugins compatible with WPML.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are unable to complete the home page translation using the WPML Translation Editor. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the page in the default language and make a small change, then update it. 2. Access the translation again in the WPML Translation Editor and try to save it to 100%.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
