This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to see the textarea in the WPML translation editor when using Chrome.
Solution:
1. We suggested updating the Chrome browser to the latest version to see if that resolves the issue.
2. If the problem persists, we recommended disabling the Chrome cache using the developer tools. The steps to do this are:
- Press F12 or Ctrl + Shift + i (or Command + Option + i on MacOS) to open the developer tools.
- Click on the Network tab.
- Tick the Disable Cache checkbox.
- Refresh the page with the developer tools open.
We provided a link to an article for further guidance: Disabling Chrome Cache Using DevTools.
The issue was reported to be a temporary one with Chrome's caching system and was resolved without further action from the client.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us.
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This topic contains 5 replies, has 2 voices.
Last updated by 6 months, 3 weeks ago.
Assisted by: Mateus Getulio.
