We are using WPML in a multisite network. On the main site, automatic translations for "other strings" work fine. But on the sub-site, it doesn't. We keep getting the error message attached.
Please go to WPML->Support->ATE error logs and share with us the top 5 errors from that page, this will help us understand what might be causing this behavior.
2025/04/16
1:55:19 PM
ATE Server Communication
Service Unavailable
0
0
{"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["135677667","136098351","136224599","136224845","137001016"]}},"status":503}
2025/04/16
1:55:11 PM
ATE Server Communication
Service Unavailable
0
0
{"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":["135677667","136098351","136224599","136224845","137001016"]}},"status":503}
2025/04/16
1:50:22 PM
ATE Server Communication
Service Unavailable
0
0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"en","target_languages":["en","es"]}]},"extraMessage":"WPML Failed to check language pairs","status":503}
2025/04/16
9:36:26 AM
AMS Server Communication
Api error missing resource: No sitekey found for this website
0
0
{"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
2025/04/15
5:12:32 PM
AMS Server Communication
Api error missing resource: No sitekey found for this website
0
0
{"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
Hello,
My name is Carlos, and I will continue working on this ticket.
Can you double-check if the issue persists? Our servers had a minor issue that was fixed during the dates of the errors, and maybe your site wasn't able to connect to our ATE servers during that time, which caused the problem.
2025/04/21 4:16:51 PM
AMS Server Communication
Api error missing resource: No sitekey found for this website
0
0
{"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
2025/04/21 4:05:14 PM
AMS Server Communication
Api error missing resource: No sitekey found for this website
0
0
{"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
2025/04/21 4:01:47 PM
AMS Server Communication
Api error missing resource: No sitekey found for this website
0
0
{"errorData":{"status":400,"title":"Api error missing resource","detail":"No sitekey found for this website"}}
I am not sure i understand what you mean by migration banner.
Do they mean to create a new site key for the subsite?
We thought once you create a site key for the main site, it should work for all the other subsites
We created a site key for the main site, not sure if we created one for the subsite or if it was created automatically.
Please follow these steps:
- Create a full site backup
- Go to https://wpml.org/account/sites/
- If the subsite is registered, remove it.
-- Then go to the subsite to Plugins -> Add new -> Commercial tab
-- Unregister the subsite
-- Click the link to add the new site key and then on the link that appears below the field to enter the site key
-- Generate a new site key and register the subsite with the new sitekey
-- Double-check if the issue disappeared
Can you tell me the results of the steps described above?
But we can't add new plugins from the subsite, so instead of "Add new", which can only be done from the network admin, I clicked "registered", and it took me to a tab within settings called installer. From there I could see the "unregister WPML from this site" button. But I clicked it and it didn't unregister. It refreshed the page, but nothing changed.
