Can i refund my credits I lost?

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Credits

This topic contains 2 replies, has 2 voices.

Author	Posts
September 25, 2024 at 9:41 am #16219523
daveyd-2	Background of the issue: Hello, I previously requested technical support, and while my issue was resolved, I ended up spending a significant number of tokens. Could you please assist me in getting these tokens reimbursed so we can start fresh? I look forward to your response! Symptoms: I lost a significant number of tokens before resolving my issue. Questions: Can I refund my credits I lost?
September 26, 2024 at 5:44 am #16223128
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, I've reopened this ticket as requested, and working on this. I 'll get back to you as soon as I find something or have a solution. Regards.
September 26, 2024 at 10:54 am #16224617
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I'm trying to figure out that how the credits were lost, what happened, as well as, how many credits you're referring to? Can you please provide some details? Because as per your previous ticket, which was fixed by my colleague, I see there's nothing done related to losing or consuming so much credits. If any credits 'd be used for translations, those 'd be used for the new translations. Because translation memory keeps track of the content and if same content is sent again, existing translations are reused instead of consuming new/more credits. Please let me know.