Can't find my outstanding invoice on WPML → Translation Management → Tools

This thread is resolved. Here is a description of the problem and solution.

Problem:
I am trying to pay an invoice after receiving an email about a payment failure for WPML's automatic translation.
Solution:
We recommend checking it in WPML → Translation Management → Tools.

If you're still unable to locate or access your invoice, it might be due to a temporary issue or a specific account-related problem.

If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 1 replies, has 2 voices.

Last updated by Andrey 8 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
October 4, 2024 at 1:13 pm #16254189
Francesco	Background of the issue: I'm trying to pay my WPML outstanding invoice because I received an automatic email with the subject: [Action Needed] Payment failed for WPML’s automatic translation. I went to WPML → Translation Management → Tools to find the invoice. Symptoms: I can't find my outstanding invoice on WPML → Translation Management → Tools. Questions: Where can I find my outstanding invoice on WPML? Why did I receive an email about a payment failure for WPML’s automatic translation?
October 4, 2024 at 1:26 pm #16254414
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I'm sorry that you encountered difficulties with this. I have included the link to the invoice in the private response below.
October 4, 2024 at 1:50 pm #16254566
Francesco	Ok thank you!