Can't translate a page

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Last updated by Andrey 3 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
March 20, 2025 at 3:52 pm #16840933
martaM-8	Background of the issue: I am trying to translate pages using WPML, but I encounter an error when attempting to edit the translation. The issue can be seen on this page: hidden link. Symptoms: Error: "WPML tried to translate this page three times and failed. To get it fixed, contact WPML support." Questions: Why am I seeing an error when trying to edit the translation? How can I resolve the translation error on the page?
March 20, 2025 at 10:12 pm #16842040
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates handles your ticket, I will provide you with initial debugging steps. Could you show the errors under WPML → Support → Advanced Translation Editor? Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. Let me know if the issue persists after an update has been done.