This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is working on a development site with IP restrictions and is unable to allow WPML plugin to connect to wpml.org for updates due to network or security settings.
Solution:
We recommend the following steps to resolve the connection issues:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link and then the Get a key for this site link.
5. Copy the newly generated key, paste it back into the input box, and press the Register button.
6. Take a backup of your site and update WPML plugins to the latest version.
If the issue persists, try the following:
- Go to WP Dashboard Menu >> Updates and press the "Check again" link.
- Contact your hosting service provider and ask them to whitelist the following URLs:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
For more details, refer to this documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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 WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting WPML Support. This issue also happens when the site URL and registered site URL are not the same e.g. with www or without www. Could you please delete the existing site key and create a new one by following the below steps: 1. Please login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ If the “WPML plugin cannot connect to wpml.org” notifications still persists, please try the below procedure: If the above steps don’t help, Could you please contact the hosting service provider and ask them to whitelist the URLs below: - wpml.org and see if this resolves the problem. Here is a doc for more details: Kindly let me know the results,     |
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