Background of the issue:
I am trying to translate the site's Elementor global header. The issue can be seen on this page: hidden link. I expected to see the same Elementor header style and everything that is on a typical untranslated page, just with the translated text and URLs.
Symptoms:
Instead, the Elementor-themed header does not display on translated pages and it shows the default site header in its place.
Questions:
Why is the Elementor global header not displaying on translated pages?
How can I ensure the translated pages show the correct Elementor header?
If you've already done that, please make a small change on the original header and save (you can add a blank space to a text, for example). After that, go to WPML > Translation Management, send the header for translation again and check the front end. Let me know how it goes.
I had previously already translated the header, so I made an update and resent it for translation. However, it still is not showing the proper header on the front end.
In elementor, if I view the header directly at this url - hidden link
I can then change the language to view the translated version of the header at this url (screenshot attached also) - hidden link
Thank you for sharing. I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
Thank you for waiting. It seems that there was some issue with the specific header you're using. I was able to solve it in a copy of your website, by doing as follows (make sure to have a website backup before proceeding);
1. Switch temporarily to the default Hello Elementor Theme;
2. Create a new header on Theme Builder and copy the content from the original Global Header;
3. Set its conditions to "Entire website";
4. Delete the Global Header;
5. Go to WPML > Translation Management and translate the new header;
6. Reactivate the Hello Elementor Child Theme
That solved the issue in the copy, as I said. Let me know how it goes.
