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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the property detail page does not automatically switch to Danish when accessed from the Danish gallery on their website. It defaults to English unless the URL is manually adjusted to include '/da/'.
Solution:
We recommended performing a full backup and provided assistance in checking the configuration by accessing the website's backend. We also suggested deactivating third-party plugins to isolate the issue. However, due to the complexity and the client's decision to not proceed with further troubleshooting at this time, the issue remains unresolved. The client has decided to leave the setup as it is for now and may revisit the problem in the future.

Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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This topic contains 30 replies, has 0 voices.

Last updated by mikaelH-17 1 month, 1 week ago.

Assisted by: Kor.

Author Posts
May 29, 2025 at 8:29 am #17086921

mikaelH-17

Background of the issue:
I am trying to display property details in Danish on my website. When I click on a property image in the gallery at hidden link, the detailed page should be in Danish. However, it defaults to English. If I manually change the URL to include '/da/', the page displays in Danish.

Symptoms:
The detailed property page does not automatically switch to Danish when accessed from the Danish gallery. It defaults to English unless I manually adjust the URL.

Questions:
Why does the property detail page not automatically display in Danish when accessed from the Danish gallery?
Is there a configuration issue with the language settings in WPML?

May 30, 2025 at 8:37 am #17091003

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. May I work on the site now? My apologies for overlooking the time.

May 30, 2025 at 7:42 pm #17093396

mikaelH-17

I was occopied this morning so I didnt see you message.
Could we do it monday 2 june 08.00 am or around that time - then you can just go ahead all backup etc will be done and can be reinstalled if needed

May 30, 2025 at 7:42 pm #17093398

mikaelH-17

AM madrid time

June 2, 2025 at 7:49 am #17096701

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

June 2, 2025 at 9:36 am #17097254

mikaelH-17

Hi
I give you permission to install duplicator and do what you need to do.
I am occopied with other business so I dont have time right now but you will be allows to do what you need to.
Please keep me updated
Kind regards Mikael

June 2, 2025 at 3:50 pm #17098635

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've downloaded a copy of the Website and I will check and revert as quickly as possible.

June 2, 2025 at 4:24 pm #17098759

mikaelH-17

OK thank you

June 3, 2025 at 8:04 pm #17104026

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I'm still investigating this and I will come back to you as quickly as possible.

June 3, 2025 at 9:24 pm #17104122

mikaelH-17

Thank you

June 4, 2025 at 7:10 am #17104732

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Could you please backup and update all Houzez theme and plugins to the latest version? I think this could be the cause of the issue. Please update and notify me and I will recheck.

June 5, 2025 at 8:41 pm #17112317

mikaelH-17

Alle updated - Houzez updated to latest version 4.0.1 ( date 4.6.2025) also the plugin and other plugin is updated - still same problem

Go to danish - chose gensalgs boliger - you see a list of properties ( in danish ) so it works.
Push the image - details is then in english
add the da in the URL for the details and it is in danish - so woorks but only manual.

June 6, 2025 at 2:24 pm #17114298

mikaelH-17

Updated to Houzez 4.0.2

June 6, 2025 at 5:07 pm #17114718

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've just downloaded a copy of your Website with all updated plugins and theme. I will check revert back to you as quickly as possible.

June 6, 2025 at 5:36 pm #17114782

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've investigated this locally and I realized that the listings from here hidden link are displayed using some sort of API from this plugin Wiidoo Resales WP Plugin Premium.

Could you briefly explain how this plugin works?