Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a database error on their WordPress site despite having a correct database configuration. The error persists even after attempting to recover the database.
Solution:
We recommend contacting your hosting support to verify and correct your database configuration. Once confirmed, ensure that these settings are correctly implemented in your WordPress configuration. If the issue is related to WPML or if you have any doubts, please feel free to reach out to us.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 4 replies, has 1 voice.

Last updated by Dražen 1 week, 2 days ago.

Assisted by: Dražen.

Author Posts
June 27, 2025 at 9:00 am #17176548

zaimianz

Background of the issue:
I am trying to check the database configuration for my WordPress site, and it seems to be correct. However, there is still an error. The issue can be seen on this page: hidden link

Symptoms:
I expected to recover the database, but there is still an error.

Questions:
How can I recover the database?
What could be causing the error despite the correct database configuration?

June 27, 2025 at 9:01 am #17176636

zaimianz

Now I can't open the WP backend

16.png
June 27, 2025 at 9:17 am #17176692

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us and I am sorry you are experience issue with you WordPress install, but I am afraid this is an issue with your database configuration and not something we can help from WPML side.

This will require you to contact you hosting support for them to check correct database configuration and then add this your WordPress configuration.

Hope it will be solved quick, if there is anything related to WPML or doubts let us know.

Regards,
Drazen

June 27, 2025 at 9:20 am #17176719

zaimianz

OK thanks

June 27, 2025 at 9:33 am #17176766

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thank you.

I will be closing the this ticket now, feel free to contact us again.

Regards,
Drazen