Background of the issue: https://wpml.org/forums/topic/always-showing-default-language-content-on-translated-one/
This is my previous ticket I opened a few months ago but I was too busy and the ticket was automatically closed but my issue is still not solved yet. I want a solution. I tried all the suggestions that your support member suggested but it not worked.
Symptoms:
Critical
Questions:
I want to see the English translation on the English version but you can see it showing French even after 100% translation.
I checked your other ticket where our support provided the details and the solution, can you please confirm if you've tried that?
If yes and problem is still there, can you try the following?
1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML.
3) Switch to a standard theme like 2024.
4) Retry the solution mentioned in your other ticket.
5) And check if this solves the problem?
Please let me know and I'll try my best to help you further on the matter.
May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.
Please confirm it in your next reply or let me know if you do not agree with the mentioned.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Please provide your email so I can add you as an admin.
but make sure you do not make the changes on the live site, you can create a backup on your server and then test it.
You can use any email to create a temporary admin account.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. Although we do not make changes in the live sites, but it is still highly recommended to take a full backup before providing the access.
Sure, I'll not make any change. In fact, we're not allowed to make any change in the live sites unless confirmed or authorized.
I can just take a look and suggest any possible workaround.
I've set your next reply as private to share this information safely.
IMPORTANT: Please take a complete backup of the site to avoid data loss. Although we do not make changes in the live sites, but it is still highly recommended to take a full backup before providing the access.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
I checked hidden link and this page has so much content in it and I can see some in French, in between English content.
Please make sure you translate it completely and nothing is missed in the translation editor. You can also try the following steps:
- Open the page in default language for editing.
- Make a small change like a few words.
- Save.
- Update translation.
- Then clear all caches and check again.
If that still doesn't work, can you please prepare a staging/test site by cloning your live site? So I can investigate properly. Since we're unable to make any change in the live site, it is difficult to investigate the issue.
Your next answer will be private, to share the access to the staging/test site safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
