[Closed] I 'm facing issue in products

Hi there.

1. Could you please let me know what the website domain is?

2. Can you help me understand if all the products do not appear in English or just specific ones? If it is only specific products that do not appear, could you please list them for me?

3. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

I'm back.

After a deeper analysis, I can see that there are multiple things that are not finished at the moment on the site in regards to the configuration of WooCommerce + WPML.

There are two main issues that I can see right now that might be causing the products NOT to show on the front-end:

1. There are some weird automatic redirects done by the Rank Math plugin - as soon as I deactivate that plugin, this page for example (hidden link) loads fine. But when I activate it back, this page gets redirected to this 404 page: hidden link

I was not able to find that redirect in the Rankmath redirects list page:
hidden link

Maybe Rank Math has some caching and it needs to be cleared? I really don't know about this.

I will attach a screenshot below so that you can see how the redirection screen displays when I try to access that link (while Rank Math is active).

2. If we take this product as example (hidden link), in EN currently it is out of stock, so probably that is why you don't see it here:
hidden link

Create a full website backup, then go here (hidden link) and check the "Sync product stock quantity and status (synchronizing min stock between translations)" box and then click start. This will sync the stock quantity

3. There is also a red notice in the backend: "We detected that the product_type field was set incorrectly for some product translations. This happened because the product_type taxonomy was translated."

Here are some existing tickets on this topic so that you can learn more about how to fix this:
hidden link

4. If you go here (hidden link), you will see that many things still show in red.

At the moment, it seems that there is still a lot of work that needs to be done on the site.

When you have time, it would be great if you can take a look over the documentation that we have available here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/

I hope that you will find this information helpful.

Please let me know how things go.

Hi there.

"When i install wpml cms my website crashed why?" - did this happen before opening the ticket? Or did you reinstall WPML now and it happened?

Because WPML was working fine when I accessed the site.

We can handle only one issue per ticket so I will need you to please open a new ticket for this specific new issue.

"I have already translate it." - when I checked, there were many many products that were still NOT translated (most of them) and there were a lot of configuration issues existing. Did you manage to handle all of these as I recommended above?