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Tagged: Documentation request
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Last updated by Lucas Vidal de Andrade 1 month, 2 weeks ago.
Assisted by: Lucas Vidal de Andrade.
Author | Posts |
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April 15, 2025 at 4:21 pm #16935453 | |
zakW |
Background of the issue: Symptoms: Questions: |
April 15, 2025 at 7:39 pm #16935985 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, Please check our documentation on that: That should answer your question. Let me know. |
April 16, 2025 at 8:11 am #16937197 | |
zakW |
OK, thank you for this information. We will test this today. will let you know how it goes. |
April 16, 2025 at 1:25 pm #16939157 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Ok. Let me know. |
April 16, 2025 at 1:26 pm #16939163 | |
zakW |
Thank you for this. The preserving of URL parameters as advised works but now I have a different problem. There is a bug when on the homepage and there is a URL parameter present the language switcher links to the shop page instead of the homepage. You can see what I mean with this link DE links to USA links to |
April 16, 2025 at 7:39 pm #16941028 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Thank you for sharing the details. I've sent your ticket to our devs, to get a second opinion. I'll let you once I have feedback from them. Thank you. |
April 17, 2025 at 3:18 pm #16944921 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
We are still looking into your issue. I'll let you know once we have new information. |
April 18, 2025 at 9:43 am #16946890 | |
zakW |
Thank you, my team will check on this ticket on Monday 21st It seems to not be an uncommon situation, as I was able to replicate the issue of a search result going to another language's shop page instead (hidden link). I imagine the bug has been reported before and there is likely a solution. |
April 21, 2025 at 2:16 pm #16951992 | |
zakW |
Hello, Just want to check in about my issue with the Language switcher. How is the investigation going? |
April 22, 2025 at 8:31 pm #16957283 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, We haven't had any other reports of this issue. I guess not many users change language in between searches, but I cannot confirm. I'm still checking with our devs, I'll get back to you as soon as I have a solution. Thank you for your patience. |
April 25, 2025 at 7:25 am #16967084 | |
zakW |
Hi I know that you are still doing your investigation. Can you give me a time on when can this be resolved please? |
April 25, 2025 at 6:23 pm #16969637 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hey there, I apologize, but I still don't have a definite deadline to give you. I can tell you we need at least a few couple more days. I'm discussing with the devs how we will handle this issue, as it's not exclusive to your website and is a more general issue that impacts other users (even though we haven't had any open tickets about this matter). I'm trying to check for a quick workaround, meanwhile. Thank you for understanding. I'll keep you updated. |
April 28, 2025 at 8:25 pm #16976677 | |
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00) |
Hello, Thank you very much for reaching out and for sharing your feedback and ideas with us. We genuinely appreciate hearing from users like you who are deeply engaged and help us improve. After careful evaluation and internal discussion, we have decided not to implement a fix for this specific case. While we understand how retaining search parameters across languages could improve the experience in your scenario, this behavior is quite complex to handle reliably and falls outside the standard functionality expected by most of our users. We haven't had any reports of users switching languages mid-search and facing issues. Given the development effort required and the limited demand for this feature, we must prioritize other improvements that serve broader needs. That said, we truly value your input, and we will certainly keep this request documented for future review. Should the demand for this functionality grow over time, we will be happy to re-evaluate it. Thank you again for your understanding and continued support. If there is anything else we can assist you with, please don't hesitate to let us know. |