[Resolved] Page layout issue facing on translated pages
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing blank pages when viewing translated versions of their website. Solution: If you're encountering blank pages on your translated content, we recommend you edit the original content and save it. Afterward, complete the translations at WPML > Translations again.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The Enfold Theme allows you to set different theme options per language.
If you want to achieve the same theme options in all languages, then please go to the Enfold Theme Options page and set the language inside the top admin bar to "All Languages".
Now save the Enfold Theme Options.
This should usually solve any issues. In case not, then please let me know.
The option for switching to "All Languages" is located inside the top admin bar (flag with language name).
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
