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Last updated by jean-marcW 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
August 19, 2025 at 6:51 am

jean-marcW

Background of the issue:
We installed WPML on our site, which is currently not live. We chose to translate into English or Italian and checked that the translations were OK. We are working with Elementor Pro.

Symptoms:
The homepage is not displaying when we try to view it. All content seems to be hidden.

Questions:
What steps should we take to make the pages visible again?

August 19, 2025 at 7:51 am
August 19, 2025 at 10:16 am #17330772

jean-marcW

can you be more precise on which php file do you need ? our IT can provide it from ftp. thanks

August 19, 2025 at 10:17 am #17330773

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You can ask your it team to follow the below steps:

1. Add the following code to your wp-config.php
[php]
define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );
[php]
https://wpml.org/documentation/support/debugging-wpml/

2. Repeat the action of creating the problem (Visit the front-page)

3. Copy and paste the contents of debug.log (log file inside the /wp-content/ directory) here for me to see.

Thanks

August 19, 2025 at 2:10 pm #17331766

jean-marcW

Finally found that the