Problem with links.

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Not WPML issue

This topic contains 7 replies, has 2 voices.

Last updated by Eran Helzer 1 year, 10 months ago.

Assisted by: Eran Helzer.

Author	Posts
July 13, 2023 at 3:50 pm #14034777
nina-juulG	I am trying to:the EN button on the Home page is linking to the wrong page and not the EN home page. Link to a page where the issue can be seen: I expected to see: hidden link but in english Instead, I got: hidden link There is also an issue with the menu in english it has not replicated the layout from the danish menu. its placing a white banner behind each menu itemes but needs to look like the danish site. see screen shots with the correct danish menu layout and the wrong EN layout. New threads created by Eran Helzer and linked to this one are listed below: https://wpml.org/forums/topic/split-problem-with-menu-styling-in-secondary-language/
July 14, 2023 at 6:14 am #14037309
Eran Helzer Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I had a look at your website and found something that may give us a clue about what the issue is. It seems like the language switcher is linking to the correct URL, but that URL is redirecting to the incorrect one. I attached a screenshot showing that, and you can also see the redirection if you try to go to the English homepage: hidden link This leads me to think that there one of these is possibly the reason: - Some other plugin - Some custom code In order to know for sure, let's perform a minimal test and proceed from there. Please deactivate all other plugins, other than WPML, and switch to a WordPress default theme. If this does not resolve the redirect issue, we will proceed with other troubleshooting steps. Regarding the menu styling issue, I will split that into another ticket. It is our policy to keep it to one issue per ticket, that way everything is clear and organized. Please update me on the results of the test.
July 14, 2023 at 9:37 am #14038975
nina-juulG	Hi, I tried what you suggested but the issue still remains. I do have redirect plugin installed and in there was a a redirect for this page hidden link, but had nothing to do with the EN homepage. I have switched of the redirect plugin for now. All this started yesterday, I could get into the EN homepage but had a issue that the box saying facilitation of meeting (see screenshot I have take inside the Avada builder) when clicked on it went to the Danish page. I did an update on the meeting facilitation page on the danish page and also updated the translation. Then suddenly the homepage EN switcher started to redirect to the "meeting facilitation" page.
July 14, 2023 at 10:11 am #14039131
Eran Helzer Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	I see, thank you for the additional information. In that case, I would like to have admin access to your site, or preferably a staging one where the issue is replicated. I may be able to find and solve the issue quickly. I may need to: - Deactivate plugins - Change themes - Change general settings If you do not want me to do any of these, please say so. Please confirm you have a working backup before we proceed. I have set your next reply to be private so you can share credentials there.
July 14, 2023 at 11:01 am #14039367
nina-juulG	It suddenly seems to be working, did you already do something?
July 14, 2023 at 11:52 am #14039537
Eran Helzer Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	I haven't done anything yet. Are you sure the issue is resolved, or do you still need help with this?
July 14, 2023 at 12:24 pm #14039625
nina-juulG	Very strange. But right now it seems to be working fine, I will come back to you if it stops working again. Thanks.
July 15, 2023 at 4:29 pm #14042821
Eran Helzer Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Okay. I have set the ticket to auto-close in two weeks. You will be notified before it is closed, if you want to keep it open longer just write another reply here.

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