[Resolved] Product variation in one language not shown correctly
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where product variations are not displayed correctly in Danish, although they work fine in the original language, Swedish, and in English.
Solution: We have identified that the problem is related to the client's custom plugin - Matting Webshop. To resolve this issue, we recommend modifying the AJAX variation threshold in the plugin's code. Here are the steps to follow:
Access the file
matting-webshop/includes/filters.php
.
Locate the function
matting_wc_ajax_variation_threshold
around line 165.
Change the return value from
1
to
3
, so the function should now look like this:
function matting_wc_ajax_variation_threshold( $qty, $product ) {<br /> return 3;<br />}
Please confirm if this solution resolves the issue with the product variations. If this solution does not seem relevant to your situation, or if you need further assistance, please open a new support ticket with us.
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Tell us what you are trying to do?
On one product, the variations are not shown correctly in Danish. The original lanuage Swedish and English are fine.
Is there any documentation that you are following?
I found a guide and used the tools to sync variable products and it actually sorted another issue with missing product images out, but did not help with this particular product. There seems to be some kind of conflict here. I tried to copy the product, but had the same result.
Is there a similar example that we can see?
What is the link to your site?
Original product: hidden link
Danish product: hidden link
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Upon reviewing your debug information, I have observed that the PHP limit for your "WP Memory Limit" is lower than the recommended 256MB or the required 128MB, as mentioned in the documentation found at: https://wpml.org/home/minimum-requirements/. To resolve this, I kindly request that you contact your hosting provider and request an increase in the PHP value for you.
I can see the issue now and it seems to only affect this particular product. Could be some database related issue and I will need to investigate this further.
I would like to request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
I have a copy of the site, and I will conduct a more detailed investigation on my local development environment. I will provide you with an update as soon as possible.
I appreciate your understanding. Regrettably, I require additional time to conduct a thorough investigation. Rest assured, I will get back to you promptly.
