some parts of the website are not translated

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Tagged: Exception

This topic contains 4 replies, has 3 voices.

Last updated by Bigul 1 year, 7 months ago.

Assisted by: Bigul.

Author	Posts
November 22, 2023 at 11:52 pm #14902915
silviaM-30	Tell us what you are trying to do? I'm trying to translate my website Is there any documentation that you are following? I do not know Is there a similar example that we can see? What is the link to your site? hidden link
November 23, 2023 at 9:52 am #14905855
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- I'm truly sorry but I don't understand the issue 🙁 Can you please elaborate a little more so I can better understand? 2.- Please provide the debug information of the site in the section that appears below this ticket. In this link, you will find the steps to follow: https://wpml.org/faq/provide-debug-information-faster-support/ Please don't paste the debug information within the ticket Regards, Carlos
November 23, 2023 at 3:14 pm #14909587
silviaM-30	Hello, there are some parts of the website that are still in english and not automatically translated. In the screenshot below you can see there are 2 languages: italian and english. The part in english is not possible to translate anymore.... Why?
November 23, 2023 at 3:46 pm #14910105
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Somehow you have disconnected from the chat. It looks like the theme author has defined language configuration for a few of the custom modules. That is why the title like FUERTEVENTURA SURFERS PARADISE is showing for translation. So please fill in the private details fields, including the FTP credentials after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
November 23, 2023 at 4:27 pm #14910413
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please take a site backup{mandatory} and give us permission to install the File Manager plugin for further checking. Because Appearance>>Theme File Edtior feature is not enabled on your site. -- Thanks! Bigul