Some strings are not translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with some strings in the footer not being translated into English, despite being correctly translated in the backend.
Solution:
We have translated the footer options and pointed them to the correct template ID. We recommend checking the updated translations by visiting the WPML String Translation page at WPML String Translation.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Not WPML issue

This topic contains 6 replies, has 2 voices.

Last updated by Kor 4 months ago.

Assisted by: Kor.

Author	Posts
September 10, 2024 at 4:24 pm #16162708
Antoinet	Background of the issue: I am trying to translate the footer to English on my site hidden link. I have followed all your documentation about this item. Symptoms: Some strings are not translated. Questions: Why are some strings in the footer not translated on the front? In the back they are correctly translated
September 10, 2024 at 4:42 pm #16162912
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
September 10, 2024 at 5:05 pm #16163020
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've translated the footer options and pointed it to the correct template ID here hidden link Could you please check?
September 10, 2024 at 6:21 pm #16163157
Antoinet	Thank you, it works!
September 10, 2024 at 6:22 pm #16163159
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Good to know. Marking this ticket as resolved.
September 10, 2024 at 6:54 pm #16163248
Antoinet	There is another issue: hidden link is translated at the backend but the jobs are not showing at the front New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/translated-jobs-are-not-showing/
September 10, 2024 at 6:56 pm #16163293
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So I've split your ticket here https://wpml.org/forums/topic/translated-jobs-are-not-showing/ so that we could follow up on the job not showing up issue. As for this ticket, please mark it as resolved.