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This topic contains 14 replies, has 1 voice.

Last updated by Carlos Rojas 2 days, 23 hours ago.

Assisted by: Carlos Rojas.

Author Posts
April 14, 2026 at 6:52 pm #17969823

hailinC

I have issue again for the WPML translation. I create multiple chinese articles, and I can translate them at the first try. And then I try to update the translation again for the same article, the WPML report something "WMPM doesn't manage the translation".

April 14, 2026 at 7:23 pm #17969894

hailinC

To speed up the issue resolved, I can create the administrator user.

April 15, 2026 at 10:56 am #17970929

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us again.

Is this the same issue you reported in your previous ticket or is this a new issue?

Looking forward to your message.
Regards,
Carlos

April 15, 2026 at 2:10 pm #17971751

hailinC

Hi Carlos,

I am not sure. This time, when the issue happen, I went to WMPL-->support-->troubleshooting page, and try many feature provided in that page. Still end up not working. If possible, this time when you complete troubleshooting, you can record a video for it?

Thanks

April 16, 2026 at 8:36 am #17973300

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Thank you for your message.

I'm more than happy to create a video, but I kindly ask you to create a video describing the problem. You can use Loom, Kommodo, or any other tool and share the link here. That will help me understand the problem and find a solution.

Looking forward to your message.

April 16, 2026 at 10:43 am #17973878

hailinC

Hi Carlos,

Here is the loom video url: hidden link

Thanks

April 16, 2026 at 10:45 am #17973883

hailinC

Sorry to mention one thing, after you fix my issue last time, I can create Chinese article, translate them to english. But suddendly, everything fail to work.

Before the translation stop working, I don't have special action. I just want to fix some translation after I edit the Chinese version of article.

Thanks

April 16, 2026 at 11:28 am #17974194

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your messages and for sharing the video.

Please share the access credentials to the site in your next message, which I have set private, so I can reproduce the issue and take a look at the configuration.

Confirm you have created a full site backup that you can restore if necessary.

April 17, 2026 at 7:40 am #17976131

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the information requested.

Please contact your hosting providers and downgrade the PHP version from v8.5.5 to v8.2 or v8.3

Then double-check if the issue has disappeared.

April 20, 2026 at 12:46 pm #17980995

hailinC

Sorry late for response, the whole weekend is super busy. I will ask my provider to downgrade the php version and try. Hope this issue go away and nothing breaks

April 20, 2026 at 12:48 pm #17981012

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for keeping me posted.

I will be waiting for your message.

April 20, 2026 at 1:27 pm #17981187

hailinC

Hi Carlos,

I have changed the site php version to 8.3, the issue still exists.

Thanks

image (3).png
April 21, 2026 at 7:59 am #17982975

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Thank you for downgrading the PHP version.

Now I can see the issue has disappeared. Please check again.

April 21, 2026 at 10:46 am #17983735

hailinC

It is interesting. Yesterday after I switch the PHP version, I tried the translation, the issue still exists. Could you please let me know have you did anything special which let the issue go away?

April 21, 2026 at 10:48 am #17983739

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

No, I didn't do anything special; perhaps what you saw was caused by an outdated cache memory file that later flushed when I double-checked it.