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Tagged: Exception
This topic contains 14 replies, has 1 voice.
Last updated by hailinC 1 day ago.
Assisted by: Carlos Rojas.
| Author | Posts |
|---|---|
| April 14, 2026 at 6:52 pm #17969823 | |
|
hailinC |
I have issue again for the WPML translation. I create multiple chinese articles, and I can translate them at the first try. And then I try to update the translation again for the same article, the WPML report something "WMPM doesn't manage the translation". |
| April 14, 2026 at 7:23 pm #17969894 | |
|
hailinC |
To speed up the issue resolved, I can create the administrator user. |
| April 15, 2026 at 10:56 am #17970929 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hello, Is this the same issue you reported in your previous ticket or is this a new issue? Looking forward to your message. |
| April 15, 2026 at 2:10 pm #17971751 | |
|
hailinC |
Hi Carlos, I am not sure. This time, when the issue happen, I went to WMPL-->support-->troubleshooting page, and try many feature provided in that page. Still end up not working. If possible, this time when you complete troubleshooting, you can record a video for it? Thanks |
| April 16, 2026 at 8:36 am #17973300 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, I'm more than happy to create a video, but I kindly ask you to create a video describing the problem. You can use Loom, Kommodo, or any other tool and share the link here. That will help me understand the problem and find a solution. Looking forward to your message. |
| April 16, 2026 at 10:43 am #17973878 | |
|
hailinC |
Hi Carlos, Here is the loom video url: hidden link Thanks |
| April 16, 2026 at 10:45 am #17973883 | |
|
hailinC |
Sorry to mention one thing, after you fix my issue last time, I can create Chinese article, translate them to english. But suddendly, everything fail to work. Before the translation stop working, I don't have special action. I just want to fix some translation after I edit the Chinese version of article. Thanks |
| April 16, 2026 at 11:28 am #17974194 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you very much for your messages and for sharing the video. Please share the access credentials to the site in your next message, which I have set private, so I can reproduce the issue and take a look at the configuration. Confirm you have created a full site backup that you can restore if necessary. |
| April 17, 2026 at 7:40 am #17976131 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for sharing the information requested. Please contact your hosting providers and downgrade the PHP version from v8.5.5 to v8.2 or v8.3 Then double-check if the issue has disappeared. |
| April 20, 2026 at 12:46 pm #17980995 | |
|
hailinC |
Sorry late for response, the whole weekend is super busy. I will ask my provider to downgrade the php version and try. Hope this issue go away and nothing breaks |
| April 20, 2026 at 12:48 pm #17981012 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you for keeping me posted. I will be waiting for your message. |
| April 20, 2026 at 1:27 pm #17981187 | |
|
hailinC |
Hi Carlos, I have changed the site php version to 8.3, the issue still exists. Thanks |
| April 21, 2026 at 7:59 am #17982975 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, Now I can see the issue has disappeared. Please check again. |
| April 21, 2026 at 10:46 am #17983735 | |
|
hailinC |
It is interesting. Yesterday after I switch the PHP version, I tried the translation, the issue still exists. Could you please let me know have you did anything special which let the issue go away? |
| April 21, 2026 at 10:48 am #17983739 | |
|
Carlos Rojas WPML Supporter since 03/2017
Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, No, I didn't do anything special; perhaps what you saw was caused by an outdated cache memory file that later flushed when I double-checked it. |
