Toolset plugin cannot connect to toolset.com

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an error where the Toolset plugin cannot connect to toolset.com, and the installer is unable to contact the updates server for product information and version checks. This issue may cause the WordPress admin to slow down.
Solution:
If you're encountering this issue for the first time, it might be a temporary communication problem. However, if the problem persists, we recommend adding the following line to your wp-config.php file to disable automated version checks:

define("OTGS_DISABLE_AUTO_UPDATES", true);

Additionally, you can refer to a similar issue discussed in our forums for further guidance: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-and-toolset/
We also created a custom search URL to help you find related support tickets more quickly: Custom Search URL
If these solutions do not resolve the issue, please check the first results from the custom search and let us know if the steps shared by our colleagues help.

If the provided solution does not apply or is outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 5 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
August 1, 2024 at 5:33 pm #16030998
ahmedB-27	Background of the issue: i am getting an erro on the plugin page @ Toolset plugin cannot connect to toolset.com Symptoms: Questions:
August 1, 2024 at 6:25 pm #16031137
ahmedB-27	nstaller cannot contact our updates server to get information about the available products and check for new versions. If you are seeing this message for the first time, you can ignore it, as it may be a temporary communication problem. If the problem persists and your WordPress admin is slowing down, you can disable automated version checks. Add the following line to your wp-config.php file: define("OTGS_DISABLE_AUTO_UPDATES", true); Installer cannot contact our updates server to get information about the available products and check for new versions. If you are seeing this message for the first time, you can ignore it, as it may be a temporary communication problem. If the problem persists and your WordPress admin is slowing down, you can disable automated version checks. Add the following line to your wp-config.php file: define("OTGS_DISABLE_AUTO_UPDATES", true);
August 1, 2024 at 8:48 pm #16031346
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Can you please take a look over the steps presented in this existing ticket below: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-and-toolset/ I think that might help you get this fixed. I also created a custom search URL for you so that you can quickly find the existing support tickets that are based on the same topic and that already contain solutions and explanations shared by my colleagues: hidden link This way, you might find the solution faster and we might spend less time on this ticket. If the solutions I recommended first don't work, please take a look over the first results in this custom search and let me know if you managed to get this resolved by following the steps shared by my colleagues. Please let me know how things go. I will be waiting for your response. Mihai Apetrei