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Supporter timezone: Europe/Zagreb (GMT+01:00)

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This topic contains 7 replies, has 2 voices.

Last updated by brianH-21 1 day, 8 hours ago.

Assisted by: Dražen.

Author Posts
October 9, 2024 at 9:40 am #16268981

brianH-21

Background of the issue:
I am trying to translate the shopping cart page on my website. When I change the language, the product description should update accordingly. The issue can be seen on this page: hidden link

Symptoms:
When I change the language on the shopping cart page, the product description stays in the same language until I refresh the page. The same issue occurs when switching back to the previous language.

Questions:
Why does the product description not update immediately when changing the language?
How can I ensure the product description updates without refreshing the page?

October 9, 2024 at 12:47 pm #16270269

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us

1) If possible I would advise creating a staging site and checking if the issue still happens when using the WP default theme and only WPML plugins and aWocommerce are active, all others are disabled.

2) Check if you have any caching or hosting caching system that might be causing this, usually, cart pages should not be cached.

Let us know how it goes.

Regards,
Drazen

October 10, 2024 at 7:59 am #16273267

brianH-21

Hi, the problem still exists. We created a new site and didn't install anything except WPML and WooCommerce.

We use the WooCommerce cart block.

October 10, 2024 at 9:19 am #16273771

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

ahh, thanks, I was not aware of this. I have tested, replicated and escalated.

I will let you know when I have some further new on this or some workaround, please note it may take a few days.

Regards,
Drazen

October 10, 2024 at 11:15 am #16274446

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

it is escalated to our devs, and the fix is planed for the next version, but this will take some time.

I will update you when there is some news.

Regards,
Drazen

December 23, 2024 at 1:11 pm #16540479

brianH-21

Still no feedback / fix here?

December 23, 2024 at 4:00 pm #16541000

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am afraid not, I will update as soon as there is some news.

In the meantime, you can try using Wocommerce shortcodes and not blocks to see if it works like that, please check next errata:

- https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/

Please note I will be mostly OFF during the holidays, so my replies might not be prompt, if you need any further info please open a chat and one of my colleagues will be glad to help with any doubts.

Regards,
Drazen

December 23, 2024 at 4:16 pm #16541075

brianH-21

Hey Drazen
Thanks for the feedback. Sad to see that after months nothing happens. Blocks are the new default from WooCommerce so that should be a top priority for WPML

Greets
Brian