Untranslated added language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client added a new language to their website but the menu did not translate, and the language was not appearing in the language switcher.
Solution:
First, we asked the client which language they added and if they had translated the menu into this language. We explained that if the page is not translated into the newly added language, then the language might not appear in the language switcher. We provided a link to our documentation on how to translate menus:
https://wpml.org/documentation/getting-started-guide/translating-menus/

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Tagged: Exception

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 1 year, 2 months ago.

Assisted by: Andrey.

Author	Posts
April 8, 2024 at 4:57 pm #15495589
jiriJ-8	Hi, I added one language and it didn´t translate the menu. I can´t see the language in the language switcher as well. Can you please help me? Thank you Lena
April 8, 2024 at 8:39 pm #15496192
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for reaching out to WPML support. May I know which language you added? Did you translate the menu into this language? If the page is not translated into the newly added language, then the language could be missing in the language switcher. How to translate the menu: https://wpml.org/documentation/getting-started-guide/translating-menus/ I have enabled debug information for this support ticket. You can find more information on how to access and provide us with the debug information in the following link: http://wpml.org/faq/provide-debug-information-faster-support/
April 9, 2024 at 7:45 am #15497218
jiriJ-8	May I know which language you added? I added german. Did you translate the menu into this language? Yes. And it didnt translate few pages - see printscreen. If the page is not translated into the newly added language, then the language could be missing in the language switcher. --- > How can I do it? I thought there are in.
April 9, 2024 at 8:27 pm #15501476
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. The menu synchronization will not translate those pages. Have you tried going to those pages and translating them from there or through WPML → Translation Management? Translating Your Site Yourself: https://wpml.org/documentation/getting-started-guide/#translating-your-site-yourself Translating Pages through WPML → Translation Management: https://wpml.org/documentation/translating-your-contents/#translating-pages-posts-and-custom-post-types
April 10, 2024 at 7:52 am #15502542
jiriJ-8	Hello Andrey, I know that the menu wont translate the pages. I´m asking why the german has different menu . I switched to german and there is not all pages in menu as in tother lanaguages. Why is tranlasted about us, contact,.. I also didnt translated it over management. Thanky
April 10, 2024 at 1:25 pm #15505016
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Please upload screenshots where the issue can be seen. I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/
April 13, 2024 at 3:03 pm #15514915
jiriJ-8	I think I found the problem. I will make the separete menu for german language. If wont work, I let you know. OYu can close the ticket. thanks
April 15, 2024 at 7:02 pm #15521639
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I'm glad you have found a way to resolve the problem. You are always welcome to open a new ticket if you have questions about WPML. Thank you.