We are having massive problems with our production server.

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Assisted by: Long Nguyen.

Author	Posts
April 1, 2026 at 2:15 am #17941573
peterJ-48	Hi Long, We are having massive problems with our production server. We are having constant ATE server communication errors that seams to be pulling down our site (we have seen that one’s before) We are unable to register the site key of the production server. Have you been doing something on the ATE side when updating the plugins?
April 1, 2026 at 2:41 am #17941579
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The ATE is a dedicated server and might not relate to the plugin update. Can you please share some screenshots of the ATE communication and register sitekey errors? Also, I would like to request temporary access (wp-admin and FTP) to your production site so I can take a better look at the issue. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Looking forward to your reply. Thanks
April 1, 2026 at 4:42 pm #17943972
peterJ-48	Hi Long, This issue was most likely caused due to a DNS and network issue with our hosting that happened at the exact same time. Sorry for wasting your time with this. I will close this ticket. Best regards Peter