You do not have permission to view this page.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You do not have permission to view pages related to the WPML plugin.
Solution:
If you're experiencing this issue, we recommend following the steps outlined in the WPML forum post. It appears that the capabilities were not set correctly. By resetting them as described in the post, the issue should be resolved. You can find the detailed instructions here: WPML forum topic on access permissions.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Documentation request

This topic contains 6 replies, has 0 voices.

Last updated by Christopher Amirian 1 month, 1 week ago.

Assisted by: Christopher Amirian.

Author	Posts
March 6, 2026 at 8:34 pm #17878681
cedricD-30	You do not have permission to view this page. I get this on every page related to the plugin.
March 8, 2026 at 10:44 am #17879963
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. Would you please provide the debug information following the steps below? https://wpml.org/faq/provide-debug-information-faster-support That will help us ot know how the website is setup. Also please check if the same thing happens on a minimal installation by following the steps below: - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except: . WPML Multilingual CMS - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.
March 8, 2026 at 11:04 am #17880049
cedricD-30	Hi there, Thanks for your message! I'm unable to open the page for debug information. I tried disabling all plugins, default theme and still issue. It looks to be in the WPML plugin. Thanks! Latest WPML version, latest wordpress. Can i provide credentials privately? Kr, Cedric
March 8, 2026 at 2:43 pm #17880243
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	I Cedric, Sure, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Thanks.
March 8, 2026 at 2:46 pm #17880244
cedricD-30	Hi Christopher, Do you need to make the private button visible, as i cannot see it? We do have restore points so you can go ahead! Thanks! Kind regards, Cedric
March 8, 2026 at 2:58 pm #17880250
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cedric, You will need to enable the private checkbox below your reply box then a new menu will appear that you can provide the login information. This is the end of my shift so most probably I will be able to check tomorrow. Thanks.
March 9, 2026 at 11:59 am #17881797
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Cedric, Thank you for the login information. I followed the recommendation mentioned here: https://wpml.org/forums/topic/cant-configure-the-wpml-plugin-sorry-you-are-not-allowed-to-access-this-page/ And now the issue is fixed. For some reason the capabilities was not set correctly. And now it is set. Thanks.