[Resolved] Blank WPML Setup Page – Troubleshooting After Installation
This thread is resolved. Here is a description of the problem and solution.
Problem: The client installed WPML and registered their site, but the WPML setup page was blank. Despite following troubleshooting steps like adjusting wp-config, deactivating caching plugins, and reinstalling everything, the issue persisted. No errors were visible in the Chrome developer console. Solution: The client switched from PHP 8.2 to 8.1, which resolved the problem and the WPML setup page reappeared. Additionally, we recommended checking the debug.log for potential issues and provided a link to a known issue that might be relevant: https://wpml.org/errata/custom-database-prefix-and-having-a-30-languages-can-cause-a-database-error-when-visiting-translation-dashboard/. We advised the client to back up their database before attempting any fixes suggested in the link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
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Background of the issue:
I installed WPML and registered the site, but when I go to the setup page, it's blank. I've read the troubleshooting posts on your blog and followed the procedure via the wp-config, but no issues or errors are showing up in the Chrome developer console. The memory is already correctly set, and I've tried deactivating the caching plugins, reinstalling everything, and even deregistering the site, but the issue still persists. Link to a page where the issue can be seen: hidden link
Symptoms:
The WPML setup page is blank, and no issues or errors are showing up in the Chrome developer console.
Questions:
Why is the WPML setup page blank despite following troubleshooting steps?
What additional steps can I take to resolve the blank setup page issue?
If you have just activated WPML and suspect there’s an issue with the setup, you may want to reset WPML and reconfigure it:
1. Go to WPML → Support and click the Troubleshooting link.
2. In the Reset section at the bottom of the page, check I am about to reset all translation and language data, then click Reset and deactivate WPML.
Hi,
in the end the issue was just the PHP version. I remembered that I had similar problems with WooCommerce on another site using PHP 8.2, so I switched to 8.1 and the configuration reappeared.
Are there any sensitive data in the log file that could make my site vulnerable? If so, I’d kindly ask you to hide the chat or those specific messages.
