Buddyboss group sorting in other language is wrong

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Supporter timezone: Europe/Rome (GMT+02:00)

Tagged: Compatibility, Known issue

This topic contains 8 replies, has 0 voices.

Last updated by Laura 2 days, 16 hours ago.

Assisted by: Laura.

Author	Posts
June 13, 2025 at 8:57 pm #17134702
ericH-23	Background of the issue: I am trying to achieve alphabetical sorting of Buddyboss groups in different languages. The sorting works correctly in English, but when I switch to another language, the sorting does not adjust to the translated names. Symptoms: The alphabetical sorting is based on English group names even when switched to another language, instead of sorting by the translated group names. Questions: Why is the alphabetical sorting not working with translated group names? How can I fix the sorting issue for different languages?
June 18, 2025 at 1:58 pm #17146909
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. Please provide me with your debug information.
June 18, 2025 at 7:29 pm #17148091
ericH-23	Hi Laura, enclosed the debug info. Thanks, kind regards, Eric
June 19, 2025 at 10:35 am #17149985
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	From your description, it seems like an Ajax issue. If I provided you with a Sandbox with BuddyBoss, would you be able to ricreate the issue so I can send it to the compatibility team?
June 23, 2025 at 12:14 pm #17160091
ericH-23	Hi Laura, Thanks, yes, I can do this. Kind regards Eric
June 23, 2025 at 2:29 pm #17161112
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	hidden link">Here, there should be all the needed plugins.
June 23, 2025 at 3:47 pm #17161482
ericH-23	Hi, Here is the result: hidden link When switching to another language, the alphabetical sorting is no longer correct. However, you can’t simply reselect the alphabetical sort option directly. You first need to choose a different sorting method, and then switch back to alphabetical sorting — only then will the correct order be displayed. Can this be improved somehow? Thanks, kind regards Eric
June 24, 2025 at 12:13 pm #17164895
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Thanks, I sent the ticket to the 2nd tier, I'll update you as soon as I have news.
June 27, 2025 at 1:08 pm #17177567
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The issue is escalated to the developers, but unfortunately we don't have a workaround for it, as it probably requires major refactoring of the code. I'd suggest you follow the errata page for future updates.