Home›Support›English Support›[Resolved] Enabling WPML , resolving bugs and get sync working again. Can't register, it says the account is e...
[Resolved] Enabling WPML , resolving bugs and get sync working again. Can't register, it says the account is e...
This thread is resolved. Here is a description of the problem and solution.
Problem: You are experiencing issues with the WPML plugin on your site, specifically it stopped working because it cannot load configuration files. The logs indicate a cURL error 28: Resolving timed out after 10000 milliseconds, and the WPML plugin cannot connect to wpml.org to check for new releases and security updates. Solution: First, verify if the /wp-json on your site is accessible as this might be a false negative. If it is accessible, the next step is to contact your hosting support for further investigation into the cURL error and the connection issues. They can provide more specific guidance on resolving these network-related issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I'm trying to use the WPML plugin on my site hidden link, but it stopped working.
WPML could not load configuration files, which my site needs. Logs show a cURL error 28: Resolving timed out after 10000 milliseconds.
From the WPML>Support page, I get a notification that the WPML plugin cannot connect to wpml.org. WPML needs to connect to its server to check for new releases and security updates.
When trying to sync, I see request response for action: wpml-tp-sync-job-states
{
"success": false,
"data": "Communication error Details: | url: `/jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=f77d7d97399bcc1e8d2b8e3a54c91f14bdf1fa6a4b584cb647f9dc182f584b75` method: `GET` param: `{"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1}}` response: `{"errors":{"http_request_failed":["cURL error 28: Resolving timed out after 10000 milliseconds"]},"error_data":[]}`"
}
Symptoms:
WPML plugin cannot connect to wpml.org. cURL error 28: Resolving timed out after 10000 milliseconds.
Questions:
How can I resolve the issue of WPML not connecting to wpml.org?
What steps should I take to fix the cURL error 28?
How do I enable WPML and resolve the bugs to get sync working again?
Another thing I noticed, is that WPML -> Support -> WordPress section, I see that
REST API is disabled, blocking some features of WPML . But then I navigate to bondora.com/wp-json, it works fine .
Hey, our hosting provider got the server side issues resolved. Now there's still the issue of Sync with Crowdin
I've uploaded a screenshot, where there are 3 pending jobs, which I cannot do anything with.
1. Borrower Loan popup BTN (in menu) - Status: In progress - Needs update
2. Dark Homepage -> EN -> PL - Status: In progress
3. Dark Homepage -> EN -> NL - Status: In progress
What did I try to do ?
- I tried to finish synching batch for Dark Homepage - doesn't work.
- I tried to cancel job number 1. Borrower Loan popup - doesn't work.
- I tried canceling jobs number 2. and 3. - "This action does not apply to any of the selected translation jobs"
It seems the syncing is stuck...
Could it be job number 1. that's the blocker here ? THat's the reason others won't sync either ?
The issue here is that we want to get Dark Homepage synced, but it's not working. It's all done on CrowdIn side.
Could the issue here also be that we tried to send only couple of translation pages, but would need to send them all at once ?
New threads created by Lucas Vidal de Andrade and linked to this one are listed below:
Thanks. This issue is resolved, continuing on the split support task.
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