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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client encountered an error stating 'There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.' This issue was due to not meeting the minimum server requirements for WPML.
Solution:
We recommended increasing the WordPress memory limit to at least 256 MB, as WPML requires a minimum of 128 MB. The client's current WordPress memory limit was only 40 MB, despite having a PHP memory limit of 1024 MB. To resolve this, the client needed to:
1. Connect to their website's server and open the

wp-config.php

file located in the WordPress root directory.
2. Add the following line of code to increase the memory limit:

define('WP_MEMORY_LIMIT', '256M');

This code should be added just before the comment:

// That's all, stop editing! Happy blogging.

3. Check the current values under WPML > Support > WordPress.
If the hosting provider restricts these settings, we advised contacting them to make the necessary changes. Additionally, we suggested clearing the site's cache and temporarily deactivating any snippets in WPCode Lite for testing purposes.
If these steps do not resolve the issue, we recommend visiting our known issues page and verifying the version of the permanent fix. Ensure that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Andreas W. 2 months ago.

Assisted by: Andreas W..

Author Posts
January 2, 2026 at 3:38 pm #17700689

yunus-amiriS

error There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.

January 2, 2026 at 6:01 pm #17700887

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

It seems the minimum server requirements are not met:
https://wpml.org/de/startseite/mindestanforderungen/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.

Your current values ​​are:

PHP Memory Limit 1024 MB
WP Memory Limit 40 MB

To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress's memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied automatically.

Further:
- Verify if clearing the site's cache solves the issue
- Revise snippets in WPCode Lite and deactivate them temporarily for testing

If these steps do not clarify the cause of the issue, please let me know.

Best regards
Andreas