Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPForms where translated confirmation emails were appearing in the original language instead of the selected translation language. Despite setting up translations for notifications in Slovenian, the emails were being sent in English.
Solution:
We advised the client to ensure that the forms and their notifications are translated through WPML's Translation Management rather than String Translation. The specific steps included:
1. Access the form settings in the WPForms builder at the URL provided (specific to the client's site).
2. Add the translated text directly in the form's notification settings for the Slovenian version.
3. Save these changes and update the form translations via WPML's Translation Management.
4. Verify that the translations are correctly implemented by checking in WPML's String Translation.
We also provided a link to the documentation for further guidance on translating forms using WPML and WPForms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 4 replies, has 0 voices.

Last updated by Carlos Rojas 4 months, 3 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
February 9, 2025 at 10:18 pm #16684744

gregorB-9

Background of the issue:
I have translated WP Forms using the translation manager with instructions from WP Forms. I am working on a site under development.

Symptoms:
The translated confirmation emails appear in the original language instead of English. When I select English, there is no content.

Questions:
Why are the translated confirmation emails appearing in the original language?
How can I ensure the confirmation emails are only in English?

February 10, 2025 at 11:52 am #16686725

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank your for contacting us

1.- I kindly ask you to share a screenshot of WPML -> Settings -> Post type translation section where I can see the configuration for WPForms.

2.- Please share the site debug information as described in this guide: https://wpml.org/faq/provide-debug-information-faster-support/

Regards,
Carlos

February 10, 2025 at 11:56 am #16686802

gregorB-9

This is the screenshot

Posnetek zaslona 2025-02-10 125531.png
February 10, 2025 at 12:00 pm #16686884

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the screenshot.

1.- Please share the debug information as described in my previous message.

2.- Also, could you tell me the steps you are following to translate the confirmation emails?

February 10, 2025 at 12:05 pm #16686927

gregorB-9

I went to translation management choose wp forms in slovenian language and then i clicked automatic translation. The problem is thet i don't see that translations anymore....

February 10, 2025 at 12:26 pm #16687036

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you very much for your message.

1.- I kindly ask you to describe, step-by-step, how to see the issue on the site. This will allow me to reproduce the problem and have a full understanding.

2.- Also, please share the access credentials to the site. I have set your next message private so you can securely share the credentials.

Confirm you created a full site backup before sharing the credentials that you can use to restore the site if necessary.

Looking forward to your message.

February 10, 2025 at 12:52 pm #16687174

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for sharing the access credentials.

Your latest message is confusing because you haven't described the steps to follow to reproduce the problem. I understand you are getting the notifications only in English, but I need you to describe step-by-step where are the forms and how to get those notifications. That way I will be able to reproduce the issue and isolate its cause 🙂

February 10, 2025 at 1:37 pm #16687365

gregorB-9

Can i lovse this by deleting both notifications and adding 2 new ones? Because have told you twice and I really don't know what else do you need. I need you to see why my notifications are in english also if i send it from original language

February 10, 2025 at 2:13 pm #16687845

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Ok, I will need this specific information:
- What is the form or forms where the issue is happening
- Where is/are the form(s) in the frontend

February 10, 2025 at 2:16 pm #16687881

gregorB-9

The form is in WP forms...pictuires below

Contacts:
hidden link
hidden link

Posnetek zaslona 2025-02-10 151444.png
Posnetek zaslona 2025-02-10 151429.png
February 10, 2025 at 2:45 pm #16688161

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thank you for your message.

I sent a message in each form and the only content in English I got was:

Thank you for your inquiry!

Dear WPML Test,

Thank you for your inquiry. We have received your request and will provide you with a response as soon as possible. For additional information, we are always available at the email address: office@nkolimpija.si.

If this is the text you are trying to translate, then you need to edit the form in Slovenian: hidden link -> Add the translated text there (because in Slovenian there is a part of the notification text that is in English) -> Save the changes and update the translation of the forms via WPML -> Translation Management

Note: You can double-check in String Translation that the original text is a mix between Slovenian and English: hidden link

FireShot Capture 092 - Potrditev prejema povpraševanja NK Olimpija - carlos.r@onthegosyste_ - [mail.google.com].png
FireShot Capture 091 - Kontakt - NK Olimpija Ljubljana - [novo.nkolimpija.si].png
FireShot Capture 090 - Potrditev prejema povpraševanja NK Olimpija - VIP - carlos.r@ontheg_ - [mail.google.com].png
FireShot Capture 089 - VIP lože - NK Olimpija Ljubljana - [novo.nkolimpija.si].png
February 10, 2025 at 2:53 pm #16688227

gregorB-9

Yes one part of the4 text is in english I have it in wp forms like this, because I did not know before taht i can translate email notifications also for each language. But the problem is that when i sent on slovenian language that i get english confirmation mails:

Posnetek zaslona 2025-02-10 155213.png
February 10, 2025 at 2:54 pm #16688243

gregorB-9

and also emial is in english not in slovene

Posnetek zaslona 2025-02-10 155323.png
February 10, 2025 at 3:01 pm #16688284

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

Those emails are sent in English because the form used was the one on the English page. You can see the text in Slovenian in the screenshots I shared, plus you can see the emails subjects in the screenshot attached to this message.

FireShot Capture 093 - Inbox (34,179) - carlos.r@onthegosystems.com - OnTheGoSystems Mail_ - [mail.google.com].png
February 10, 2025 at 3:08 pm #16688314

gregorB-9

Hi,
i've sent it on slovenian page. the picture below.

I see you got the slovenian language