[Assigned] Internal links not being saved in ATE.

Hi, Simon.

Thanks for the access details.

I thoroughly checked your site for this issue. The general internal links issue is different from the PDF download issue. I was able to solve the internal links issue. I switched to the previous generation of the Advanced Translation Editor to check things out. (I know you said you raised it.) I could see what was causing this problem. Your site URL includes WWW. However, the links you added were without WWW, like this:
hidden link. (Also, the original links in English do not include WWW.) You must add the links like this:
hidden link. When I did it like that, it worked. Please see the attached screenshot internal-links-ok.jpg. (It worked without changing the original English links.)

However, the same didn't work for the PDF link. So, I tried the following. I edited the original English page and changed the original link to include WWW, like this:
hidden link. Then, I translated it in the Advanced Translation Editor to:
hidden link. Unfortunately, this did not work. The German link still points to itself:
hidden link.

I still suspect that including links to a custom location like the /downloads/ folder is the source of the problem.

Can you please upload this PDF to the Media Library, include the link to it from there, and check if it helps?

A link from the Media Library looks like this for example:
hidden link

Thanks,
Itamar.

Hi,

You did not change the link in English. Please see the attached screenshot link-in-en-not-changed.jpg. I changed it for you. Then, I added the correct link to German in the Advanced Translation Editor. Unfortunately, this didn't help, so I decided to edit the German translation with Divi. Doing so, I could see that the link was missing. Please see the attached screenshot link-missing-in-german.jpg. So, I inserted the German PDF link and saved the changes. Now, the German PDF download is working. Please see the attached screenshot pds-ingerman-ok.jpg.

Can you please confirm that this problem is solved now?

Thanks,
Itamar.

Hello Simon, Itamar is OFF today, so I will be covering him.

Thanks for getting back and explaining the issue, you are correct translation of links via ATE should work just fine.

1) Can you confirm please, the issue still happens when using the Divi parent theme, and only WPML plugins are enabled, all others are disabled, including nonofficial Divi add-ons.

2) If the issue still happens, please try to reproduce the same issue with a simple example text box in Divi, on the next test site: hidden link

You will need to install the latest Divi and configure WPML to be similar to what you have on your website.

This will help us confirm and escalate the issue quickly.

Let us know how it goes, thanks.

Regards,
Drazen

Hi, Simon.

Thanks for trying Drazen, my colleague's suggestion.

You wrote: "After going back into the ATE, these areas are unavailable for translation."

I don't see this problem on the sandbox site. The links are there, and it is possible to edit them. Please see the attached screenshot.

The problem is with the internal link on your site. On the sandbox site, I can see you inserted external links (pointing to your website).

Have you tried to replicate the problem with internal links pointing to another page on the same website?

Drazen my colleague asked you to try the following: " Can you confirm please, the issue still happens when using the Divi parent theme, and only WPML plugins are enabled, all others are disabled, including nonofficial Divi add-ons."

Have you tried it?

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

You asked: "1. When manual edits are made, then that is never able to be edited again using the ATE ?"

No. You should be able to edit with AE after manually editing the original page.

You asked: "2. If this is the case should manual edits ever be made?"

You should be able to edit the original page manually and then edit the translation with ATE.

You asked: "How can I resolve this issue on our site without deleting the whole translated pages which may have had manual edits like Itamar described in his "solution"

At this point, you should not delete the translated pages. We're trying to pinpoint the issue. For this, please try our suggestions to replicate the issue on the sandbox site or proceed with the testing in the minimum environment on your site (Drazen's first suggestion.

Regards,
Itamar.

Hi, Simon, and thanks for your videos.

However, it is tough for me to follow the videos if you don't talk and explain what you are doing while you are doing that.

Can you please add videos with sound?

Thanks,
Itamar.