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This topic contains 3 replies, has 0 voices.

Last updated by Osama Mersal 2 days, 20 hours ago.

Assisted by: Osama Mersal.

Author Posts
February 14, 2025 at 2:19 am #16704827

desireeM

Background of the issue:
I was trying to access the user-edit page at /wp-admin/user-edit.php.

Symptoms:
I encountered invalid HTML, resulting in a broken page.

Questions:
See attached screenshots

February 16, 2025 at 10:02 am #16710308

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

1) I tried to replicate the issue, but I couldn't. (Kindly check the attached screenshot)

Could you please check if the issue persists in a minimal environment by following these steps?

1- Deactivate all the plugins except WPML CMS.
2- Switch to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see which one is causing an interaction issue.

❌ Please backup your database before performing the above test ❌

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

2025-02-16_12-01-52.png
February 16, 2025 at 10:24 am #16710353

desireeM

I just checked and it turns out the WPML stuff is there twice on the page for me. 1 time correctly, 1 time incorrectly. I'll check what's causing this and let you know in the next days

February 16, 2025 at 10:56 am #16710418

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Sure, please take your time.

Best regards,