Issue with extension

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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Tagged: Documentation request

This topic contains 4 replies, has 0 voices.

Last updated by Otto 1 hour, 33 minutes ago.

Assisted by: Otto.

Author	Posts
January 13, 2026 at 7:40 pm #17727233
agenceS-3	Hello, I open a case with your support for an issue reported by my customer with the following wesite : hidden link There are some frontend translation issue reported (language swither and partial content not showing, extensions conflicts...) To put a more technical context, I noticed these issues occur when the htaccess file is rewriten. I'm not sure how wpml is affected by this event and/or the content of the htaccess. It may be something else but this is for now the most plausible hyphothesis I have. I would like to ear from you any solutions suggestions about this ongoing issue. Important note : please include the follow email in the communications : dhc120377@gmail.com His name is Andre and he is part of support team of my customer. He will take the lead for the rest of communication with you. Thanks for helping us !
January 13, 2026 at 8:07 pm #17727285
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello, In order to include Andre in this conversation, please create a dev account for him: https://wpml.org/announcements/2020/09/add-other-people-to-your-wpml-cms-or-agency-account Then, he should be able to subscribe to this ticket or create a new one on his own to follow up. And regarding the issue you described, it seems related to this: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/ Can you please give it a try? ❌ Please make a full website backup before proceeding ❌ Let me know how it goes, please. Best Regards, Otto
January 14, 2026 at 5:35 pm #17730680
agenceS-3	I have added Andre with Content manager role. According to the documention it should be enought to access the support ticket. I would like to let him answer to this ticket.
January 14, 2026 at 5:45 pm #17730725
Otto WPML Supporter since 09/2015 Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Perfect, thanks!
January 14, 2026 at 7:13 pm #17730965
agenceS-3	He has completed his account creation under my invitation, I provided him the link to the ticket but it seem's he can't access it (see screenshot) Did I miss any step ? Thanks.